Hard Rock Hotel Cancun
5-star Hotel with Private beach
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo
+52 998 881 3600based on 1,293 reviews
per night
About Hard Rock Hotel Cancun, Cancún
Hard Rock Hotel Cancun photos
Rooms
Hotel Amenities & Facilities
- Private beach
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Valet parking
Services and conveniences
- ATM on-site
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
Dining
- Breakfast included
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Dining area
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
Things to do
- Gift shop
- Game room
- Golf
- Evening entertainment
- Beauty salon
- Karaoke
- Table tennis
- Pool table
- Basketball court
Family friendly
- Babysitting or child care
- Child-friendly
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
General
- Family rooms
- Interconnected room(s) available
- Lake view
- Lockers
- Storage available
- Sea view
- Telephone
Accessibility and suitability
- No smoking
- Pets not allowed
- Designated smoking area
- Disabled access
- Lift
- Accessible by lift
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Bathroom
- Hairdryer
- Private bathroom
- Bathtub
- Toilet paper
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Health and safety
- Daily housekeeping
- Housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
- Fitness room
Bedroom
- Wardrobe or closet
Workspace
- Laptop safe
Reviews
Pros +
- Excellent service throughout the hotel. (in 23 reviews)
- "very clean, friendly staff, great pool and amenities." (in 52 reviews)
- The room I've stayed was amazing (in 22 reviews)
Cons -
- The worst hotel ever. (in 1 review)
- The Italian restaurant was a disappointment and the room service was worse. (in 5 reviews)
- "Kept the balcony doors closed 100% of the time, but it didn't help." (in 1 review)
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Hard Rock Hotel Cancun room booking info
Check in/Check out
Check in anytime after 15:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Frequently asked questions
How does Hard Rock Hotel Cancun compare to other 5-star hotels in Cancún?
5-star hotels in Cancún typically cost €575/night, but Hard Rock Hotel Cancun is typically available for €371/night, and is rated equally to its competitors.
How far is Hard Rock Hotel Cancun from Cancun?
If there is no traffic, the 12.4 km drive between Cancun and Hard Rock Hotel Cancun should only take about 23min. If your hotel is in a more metropolitan area, you may see the driving time increase due to traffic.
What is the best way to get to Hard Rock Hotel Cancun from Cancun?
With parking available at Hard Rock Hotel Cancun, you could always hire a car for as low as €5/day and park it at the hotel. This would give you freedom while visiting Cancún. If you’re looking for a simple travel option from Cancun to Hard Rock Hotel Cancun, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.
Are there food options at Hard Rock Hotel Cancun?
Yes, Hard Rock Hotel Cancun does have a restaurant where you can sit down to eat or order something to take away. There are also many other quality food options in Cancún for those looking for something different. Guests staying at Hard Rock Hotel Cancun are welcomed by hotel staff to order room service directly from the kitchen to their room.
Does Hard Rock Hotel Cancun have a pool?
Yes, Hard Rock Hotel Cancun has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.
What is the phone number for Hard Rock Hotel Cancun?
For questions regarding the hotel or your stay at Hard Rock Hotel Cancun, call +52 998 881 3600.
Does Hard Rock Hotel Cancun have Wi-Fi available?
Yes, Hard Rock Hotel Cancun has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Hard Rock Hotel Cancun?
Yes. If you are looking for a hotel with a fitness centre on-site, Hard Rock Hotel Cancun is a great place to stay.
What time is check-out for Hard Rock Hotel Cancun?
Hard Rock Hotel Cancun check-out time is 12:00. Late check-out may be available upon request at the reception desk.
How much is a room at Hard Rock Hotel Cancun?
The average price for a night at Hard Rock Hotel Cancun found recently is €449 and can go as low as €293/night. Please note that rates may be impacted by travel dates, room type, and availability. To see current deals, enter your dates in the form above.
Is there laundry service in Hard Rock Hotel Cancun?
The accommodation features laundry services for all guests. Need to straighten out your clothes? The accommodation features an ironing board and an iron.
How many operators does momondo search for hotels in Cancún?
As of April 2025, there are 4,213 operators available to choose from for hotels in Cancún.
When did momondo last update prices for hotels in Cancún?
Prices for hotels in Cancún refresh daily.
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Hard Rock Hotel Cancun location: Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo