Friendly staff, but very vague. We were up-sold, to a jeep after a long flight, hot and exhausted. We felt deceived by pricing. Upfront clear details would have been appreciated. Also, the contract stated a full tank of gas, which was less than 1/2 full. We had to keep running back into office to point out dings and gas situation. We did have them fill it up. My advice, document (pictures or film) the car, don't be too tired or hurried to make sure everything works and gas is full. Tourists are prey.