Car Hire in Finger Lakes

No issues!

Everything was great. The car, the service.

I asked for an email receipt so I didn't notice they had my drop-off location wrong - a bodyshop in Buffalo instead of the Syracuse airport. Luckily, I spotted the error in time and Enterprise fixed it right away over the phone.

We got a different car which has lower value for rent. Neither got the price adjustment nor time adjustment.

Heavy Cigarette smell in car Charged us double the price on our credit card even though receipt is for correct amount. Still disputing this matter Very difficult to contact local Avis.. rolls over to national call center.. very frustrating

The vehicle provided was fine, but not the one/size reserved. Rented an 11-passenger van months ahead (to transport a wedding party). Got the rental, and it was a 7-passenger Yukon Denali. The person at the counter said, "we never get 11 passenger vans here." The rental person was totally unhelpful. She said they usually call people in advance to warn them, but for some reason, they didn’t call us. She said they'd be glad to rent us a second Yukon (at full cost to US!). After we expressed our dissatisfaction, she said she could check Elmira or Syracuse and we could drive there to exchange it. After calling, no passenger vans were available. They charged us over $1900.00 for a week long rental that we couldn't even use for the wedding. We ended up getting an ACTUAL 11 person van from Enterprise and our Avis rental sat in the driveway all week. I will never recommend Avis to anyone!

Nothing

Good vehicle, clean, easy pick-up and drop-off. Wish I had known how to disable the toll receiver, because budget charges a lot of money for that. However, charges on the credit card are fishy. I pre-paid rent and insurance, but got a vague "non-pkg items" charge of 80$. After complaining, I got explanation that that is for fuel, while I had asked for full-to-full policy. They then refunded the charge, but on the same day made the same charge again, now from another budget office. Still don't have my money back, get all kinds of mails for more details on the credit card transactions, but no fix.

I really like that one of the Budget employees at the desk assisted me to find another vehicle when the car I was originally assigned had a problem.

Long lines for pickup due to single Hertz counter that was also serving Dollar customers with onky one agent at counter. Car not cleaned and filthy. No checking process; I still have not received a final bill. Never again using Dollar/Hertz.

The pickup process for Dollar is broken. They make reservations without having the cars to fill them. Every other company had no line, while Dollar had 15 people in line because they had no cars to rent. We waited an hour for a car to “be cleaned” and given to us. The employee was unapologetic and dressed in athletic shorts and a gray T-shirt while giving the impression that he didn’t care. Meanwhile, I returned the car 18 hours ago and I still haven’t seen a turn in receipt in my email. Pay the extra money and rent from someone else.

customer service was great The truck had not been cleaned prior to my renting it.

Desk agent attempted to up-sell every markup possible. Did not even present the options of not purchasing insurance, attempted to add a driver (my wife) without my consent, pushed excessive toll package despite knowing route had minimal tolls, and even said “what if something bad happens to you” when I continuously declined these frivolous packages.

The wait to get a car was a bit long. The rest was good.

-0 I was not told and given a car that required battery re charge! Takes hours to refill and places to refill are scarce!! I would never knowingly rent a car like this

I showed up to find out there were no cars available even with the reservation. After leaving the airport I was able to make another reservation about 2 hours later. There is no way to call the Representatives at the airport to find out if there were in fact cars there. So I called what must have been an Alamo corporate office and was assured there were in fact cars available. I then went back to the airport to pick up a car to find out there are still no cars available. Alamo enterprise, hertz, the entire fleet at the Syracuse airport was allowing reservations but had no cars to rent. This was an absolutely miserable experience.

The SUV was quite comfortable but was filthy when we picked it up. Originally I thought I requested a small SUV but when I got to the counter I was told otherwise. He offered an upgrade for the infinity SUV so I agreed. After paying and picking up the vehicle it was noted to be filthy and smelled strongly of cigarette smoke. To the point it made us nauseated. I am on chemotherapy and we also had a 5 year old with us. Me being on chemo made the smoke sensitivity worse. We were in a tight deadline after we picked it up to get to our destination so I couldn’t exchange it. I mentioned it to the clerk in the parking garage but was told us have to go back inside the airport. As above, we didn’t have time to spare. Upon return I mentioned to the attendant in the airport, she took my name and number then assured me a manager would call. It’s been 3 days later now and no phone call. Very disappointed in this transaction and likely to never rent from Payless again. Would ultimately appreciate some sort of compensation for the filthy vehicle.

a different rate was offered online and on the phone from in person for extending the trip this means that I had to drive to the airport to book an extra day for my rental

Pick up and drop off were simple.