Car Hire at Bellingham Airport

There's nothing to improve. Everyone was super-professional and friendly, the service was very convenient, and the car was great.

Closed

A really smooth process overall!

When we arrived at 3pm, the associate said "We were expecting you at noon. Let's make sure we still have a car available." What? I paid in full and included my flight information on my reservation. I think the time defaulted to 12pm and I didn't know to change it. The car was there and everything was fine, but why would you say that and cause unneeded angst when travel is already so difficult.

Great customer service! Extra friendly really enjoyed how easy it was to rent and return the car.

I arrived exactly at 5 pm (after spending $35 on a Lyft to get there), which is apparently when they close. I had no way of knowing they closed this early- I didn't get any forewarning at all. The guy was still there at the desk but wouldn't help me even after I told him that I didn't have anywhere to go. He said "we open at 9 am" and then walked away from me and left. Not everyone can afford the $250/night airport hotel... And I was just renting a car for that evening and the following day since my flight was at 5 pm the next day. So there was no point in paying for a rental car for half a day (especially was not going to give my business to them after he was so unhelpful...). So, I was stuck in the airport for 24 hrs because this dude couldn't start the computer back up for me.

What I liked: *Great deal considering the car I got and it actually made me want to rent more often when in the same situation. *Very friendly check-in. *The car itself was very nice and has me considering buying one myself now. What I didn't like: *No helpful salesman available by phone to aid in decision making; nothing but antagonistic recorded voice commanding the proper response from the customer. In other words, the exact opposite of friendly, helpful and responsive customer service. *Horrible man at counter showed up to work at 12:30 and when I came back 20 minutes later, he had "gone to get some coffee"! Just 20 minutes after showing up for work, at 12:50 he then took a 20 minute break, not coming sauntering back to the counter until 1:10, never apologized or sped up his slow walk when he saw three separate customers waiting for him to get them their cars. There would have been four of us but the second lady to show up had already left since she'd waited for over 10 minutes for the guy who was supposed to be working. *Same horrible 'employee' with his "Hey, that's how it works" and "take it or leave it" responses has no business being behind a counter.

Budget called last minute to let us know that the vehicle we had reserved for the morning was unavailable. They were unwilling to find us another rental car as we were dependent on it to get to our flight (1.5 hours away) in the morning. Their customer service was terrible, basically telling us that it was our problem and not theirs. We expected more from a trusted company :(

Offer a refund if you don’t need the rental.

The extra charges on my statement after I turned the car back in.

They’re trying to charge me 400$ on top of what I already paid!!!

Our flight was late getting in, and instead of someone staying, several of us were left stranded, and the one hotel near by was sold out. This was the worst experience. We had to pay for a 3 hr Uber since all hotels were sold out within all surrounding cities due to a Taylor Swift concert.

Avis did have any cars when I arrived, and the agent worked with Enterprise Car Rental to get me a car for the same rate. That was very thoughtful of them. Thanks

we showed up and got rerouted to Bellingham specifically to rent a car and drive to mercer Island (100 miles) but we got there only to be told they didn't have any cars! even with confirmation and had to take $200 Uber ride!