Car Hire at Geneva Geneve-Cointrin Airport

They gave us a different car that we had asked for. Instead of getting a car big enough with between 4-5 doors, we were given a 3 door Fiat 500, where we almost could not fit our package...

fast and better car than rented.

Easy to pick up and drop off What I paid for was not the car I’d booked. I was told it was Peugeot 3008 SUV for 5 passengers and 4 luggage- the Citroen we were given did not accommodate this

The guy who served us at Geneva (I think his name was Hussain) was humorous, kind and efficient. Our flight was delayed so we arrived beyond opening hours however he couldn't have been friendlier and more helpful. In the past we have had very different experiences at Geneva airport with other hire car companies but I would definitely use Alamo again based on this experience. ps drop off was also simple!

Good customer service at desk

Good

I normally dread going to the sales desk at a rental car company because normally they try and sell you everything. On this occasion, europcar had all the info they needed, didn't try and sell me anything, had the right size car available and only required a signature and a swipe of my credit card. And the when I dropped it off the handover was seamless, the staff were friendly and didn't try to find an issue with the car so that they could charge me more money. It really was the best experience I have ever had hiring a car (apart from the overall price, but I understand that is down the market, not Kayak or Europcar).

Pros: - really nice car (Skoda Fabia), fully equipped and very clean - guys at pick up/drop off place very nice and friendly Cons: - very low value for money especially for extra insurances like flat tyres; no option to eliminate the excess, only to lower the amount and for a high price (30CHF per day to reduce it from 2000 to 750) - a strange policy of looking for visible faults of the car before driving it off; there were other people like me in the parking lot looking for any scratches or punctures and trying to take pictures of any findings; this was utterly hilarious and ridiculous in the same time as we have been transformed from tourists to some sort of insurance agents! - when questioning the guy at the front desk about the excess he bluntly said that he doesn't know the conditions offered as we didn't booked with them but with a broker; a stupid thing to say as I imagine Europcar signed a contract with the broker and they offer the conditions agreed upon with Europcar. Bottom line, this was my first experience with Europcar and I will do my best to avoid this company due to policies they have in place.

nice attitude clean car easy check back when they were closed,

the car i booked was totally different that a car they gave me

We dropped the car off within the contract period. They not only charged us an extra day, but they also sent us a photo of damage to the car that they want to charge us for. The photo was taken almost 24 hours after we dropped off the car. I have now asked them three times to provide me with their records of when the car was returned to their possession, and they are refusing to answer that question. So instead I am forced to dispute the charge through my credit card company.

The care was so small