Car Hire at Springfield-Branson Airport

It was a great value, pleasure to do business with them and no issues at all.

N/a

Manager made it very difficult to rent a vehicle. Your company also has unwritten rules that were absolutely ridiculous. I was on my way to Dallas and was unable to get a car. I ended up driving down to enterprise and y’all should strive to be like them! Enterprise made it so easy and had better customer service. They got me a car at a cheaper rate and I was on my way, Will never try to do business with y’all again.

Simple and easy. The counter agent was very professional and efficient, the car was clean, full of gas and drove great. Drop off was unattended due to 5am arrival at airport! Super easy and highly recommend. BtW, the Hertz counter agent was a complete screwball and cost Hertz another rental.

Quick pick up; helpful, cheerful employee, close parking spot to pick up car - it couldn’t have been better!

No line at SGF Avis, while Alamo was backed up. Offered on line check in, had keys in 5 minutes. Free upgrade received. Saved $75 on a 4-day rental compared to "bargain" rental car companies. Pays to shop around and recheck/rebook as you get closer to pickup date.

The price of renting a car has gone up since the pandemic. Just sticker shock!

Couldn't have been easier and convenient

I prepaid on Priceline/ Kayak for a Jeep Cherokee. However, Priceline did not send the payment voucher to the rental agency. Upon arrival I was told the SUV I reserved was not available and I could drive a minivan instead. The only other options we’re either too small for my needs or an expensive upgrade to a large pickup truck. The truck was nice, but it had not been washed, had ketchup on the back seat, had a used toothpick, used mask, and open chewing tobacco pouch in the center console. I then called Priceline/ Kayak to get a refund of the unused prepayment (I was charged, in full, at the counter). Priceline said it would research the issue for 10 days. I then get an email stating my request to “cancel” the reservation was denied because it had been used. Obviously, Priceline didn’t pay attention to my request for the unused prepayment to be returned and there is a complete lack of coordination between the rental company and Priceline. Overall, my experience with Priceline/ Kayak on this trip was horrible and a lesson to book direct. My experience with Payless was that the counter personnel were friendly but you don’t get what you reserve and the vehicle may be filthy.

The car was clean but not real comfortable. Christ's the agent I pucked it up from was rude and unfriendly at first. I kept a good attitude and she slowly lost some of her attitude.