Van Hire in Cancún, Mexico

Mauvais prix annoncer sur votre site! incompétence du personnel. 4 h pour récupérer la voiture

We’ve booked the car rental , but when we get there there was no vehicle available . Unless we arre pay extra to get different car that we’ve booked.we refused and we end up taking a taxi that cost us $60 back to the airport to rent one from the airport office Karina and Fernando was helpful to help us . There’s have been a lot of issues with small rental companies we were told by different guests that they have been ripped off from these companies when customers showed up and have no choice. You have to do something if you want more customers. Just be honest .

We had to come back 2 hours Later and no one was there. Unbelievebel !

They didn’t provide a car

None

Worst car rental experience ever: - 3 hours to pick-up the car - shadiness in costs, ending in paying more than 300 € for 24 hours rent - drop off guy even claimed I damaged the car and made me pay extra (even if I paid an insurance)

They play with the price Very bad experience

Renting in Mexico is a nightmare. When I declined their “optional” insurance, they put a &2,200 hold on my credit card. In order for them to remove the hold on my credit card I was forced to take the insurance. Credit card holds are typically $250. Hertz Mexico has lost their minds. When I told them to just keep the rental and I would find transportation, he then told me I would have to pay at least one day because he had written the contract. Absolutely terrible service!

Adv at the time of reservation gaby that is not the final price. At pick up they will make you purchase insurance

Hidden costs on the insurance

The car was fine. It didn’t have central locking which was annoying. It was pretty battered too but was serviceable and did the job. Pick up was relatively straightforward. The real problem came on return. We had been unexpectedly held up in the centre of Oaxaca because several vehicles had been hijacked and strategically dumped around the centre, bringing the city to a standstill. As a result, what should have been a 15 minute drive became 2 hours. When we got to the europcar office, we explained our predicament and that we only had an hour until our flight was due to depart and could they possibly get us to the airport asap. They shrugged and said it will take 10 minutes to go over the car in detail and they can’t help - even though I had fully comp insurance cover. They then deliberately took their time - 2 guys standing about joking and the other VERY slowly making his way around the car. 10 minutes became 15. He would stop occasionally to join in the joke (I videoed part of this process as it was outrageous). We had spilled a drink in the car and he explained that we would have to pay £90 to have it cleaned, presumably a process they would do anyway. We had no choice as the minutes were ticking. Eventually we were given a very slow bus ride to the airport and unsurprisingly we did miss our flight. By 5 minutes. I honestly thought that europcar was a reliable brand - the McDonald’s of car hire, but alas they failed big time. I had additional costs all over the place as a result, running into hundreds of pounds. Eouropcar had an opportunity to really excel and go the extra mile, but instead they have annoyed a regular customer to the extent that I will avoid the brand and their affiliates, regardless of price, from now on.

We paid 140 Eur in advance for the car, but it isn’t visible on the final receipt. We were told to pay a huge amount of money for the insurance - it was 3-4 times more expensive then the car itself and this price was not expected at all. We had to leave 500 usd deposit and they said that we will get it back in 4 days. 4 days has passed and the deposit is still not refunded.

Expect to pay extra fees for insurance that makes the rental high dollar and unexpected

The information on where the rental Car pick up and the cost were incorrect information. We arrived at the pick up site we made the reservation for and there was no Avis site and they called to say that it was only for guests of a particular hotel and that we would have to pay extra to get the car. It cost us more than double the price we signed up for and cost us hours of our time and having to pay extra taxi costs to return the car. Very aggravating experience!

I was overcharged for my car rental. AVIS Mexico robbed me

Honestly, I didn't know renting an SUV would cost about 1200 upfront 400 would come back to me but I didn't account for that cost so we went with the full-size car for 500 with 150 coming back all this to say read your rental agreement it doesn't say anything about insurance which feels like a rip-off but you must have it so when your planning just account for this charge to be $90/$75/$55

Be careful with renting from Dollar/Hertz, they tried to charge me for unnecessary fees, taxes and insurance, the price doubled from the reserved agreed up amount. At that point it was cheaper to get taxis so we walked away.