Van Hire in Madrid, Spain

The agent who helped me (Javier) was excellent!!!! The car was dirty (back seat specially).

Muy experiencia en recoger y devolver del coche con Ángeles. El coche fue listo y limpio cuando llegué, y no demoraron nada en entregármelo.

Dropping the car off was a horrible experience. They charged us $200 Euros for cleaning fee. They never told us when we pic the car up that we had to wash the car., specify now during Covid 19 times when car needs special cleansing from the rental companies. We were traveling with a child with special needs. We had know ways of find a place to to wash the car in a City we don't know pulling a wheelchair. They were very rude to us. We very sad .

There was no car. Apparently all the vehicles listed were not in actuality there. No corresponndance between Sixt and myself to alert me to this prior to arriving at the branch.

Al perfect

Excellent vehicle - lots of sporty space!

Pick up at Atocha station - Difficult to realize that the pick up is on the parking lot and not at proper Atocha Station - 3 ppl were at the counter but only one was attending customers (There is still a sign on the door that only one customer is allowed a time inside) - Information about refilling the car with petrol at time of return was first confusing. "The message was "our rate of Euro 1,20 is cheaper than at regular petrol stations". The detail that the charge would be the costs of a full tank instead of the actually used petrol was explained in detail when I asked the employee to repeat this information again - When I got to the car, I realized many scratches on the vehicle, especially on one side at the back. This was not adressed to me. I asked another employee who walked by if this is normal and that none had pointed this out? Hi responded "Didn't you sign the contract?" I should check there to see if this damages are noted down. I looked in my inbox but the electronic email had not arrived yet, therefor I went back to the counter to lign up behind another customer. When it was my turn, the employee looked for the the information and explained that there is a "code" of several numbers that protocol various damages on the car, so everything is ok but I should still take photos for documentation.... -- Return Barajas The service at the return at Barajas was professional, quick and the person received me with a big smile as well!

Got a brand new Alfa Romeo Tonale when I booked a midsize. Couldn’t be happier with the experience.

Very easy pick up and drop off

The car was great, the problem was when I went to pick up the car, I came at 420 for my 5 o’clock appointment. Rather than giving me the car, I had to come back at 5. The other person who had the car was 20 minutes late. There has to be a better system. And I got the original car that was sitting in the lot.

No a thing

300 euros for 3 days of insurance coverage only for collision damage towards the car? not even personal insurance or insurance to pay for the damage of another car? I'm never renting here again that's for sure. And I will make sure nobody I know does it neither. It was for a Volvo, not BMW or Mercedes, WTF