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Sandos Caracol Nature Resort & Water Park

Hire with Private beach

4 stars

Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo

+52 984 873 4444
7.1
Good

2,072 verified ratings

€54
Rate

rate per night

Room Type
Provider
Nightly total
Standard Room
€54
Superior room
€124
Double room
€154
56 more Sandos Caracol Nature Resort & Water Park deals
56 more Sandos Caracol Nature Resort & Water Park deals
Voted the Winner of Europe's Best Travel App 2023

About Sandos Caracol Nature Resort & Water Park, Playa del Carmen

Cleanliness
7.9
Comfort
8.0
Location
8.0
Services
7.7
Staff
7.7
Value for money
7.1
This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Nature Resort & Water Park All Inclusive is set on Playa del Carmen Beach, overlooking Cozumel Island. Sandos Caracol Nature Resort & Water Park All Inclusive is in beautiful mangroves jungle and features bright accommodations. All rooms have flat-screen TVs, air conditioning and a minibar. Wi-Fi is available for free in public areas. Sandos Caracol Nature Resort & Water Park All Inclusive features lessons, including yoga. There is also a water sports center, evening entertainment, and children's and teen's activities. Spa facilities include a sauna, hot tub and gym. There are 3 buffetes including international and itialian, plus 4 a la carte restaurants (Oriental, Mexican Brazilian, Italian, Mediterranean and stake house). There are ecological activities for the whole family. The Sandos Caracol Nature Resort & Water Park All Inclusive is 3.2 km from the Church of Guadalupe and a 45-minute drive from Cancún Airport. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos.

Sandos Caracol Nature Resort & Water Park photos

Rooms

Mon 22/12
Tue 23/12
Superior room
bed type unknown
€124
nightly with fees
bed type unknown
€126
nightly with fees
bed type unknown
€138
nightly with fees
Double room
bed type unknown
€154
nightly with fees
bed type unknown
€199
nightly with fees
bed type unknown
€224
nightly with fees
King room
bed type unknown
€281
nightly with fees
Standard Room
bed type unknown
€54
nightly with fees
bed type unknown
€220
nightly with fees
bed type unknown
€233
nightly with fees
Deluxe room
1 twin bed
€190
nightly with fees
bed type unknown
€201
nightly with fees
bed type unknown
€224
nightly with fees
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
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Resort Amenities & Facilities

  • Private beach
  • Water sport facilities (on site)
  • Snorkelling
  • Outdoor pool
  • Water slide
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Bicycle hire

Things to do

  • Gift shop
  • Eco tourism
  • Bicycle hire
  • Board games/puzzles
  • Game room
  • Golf
  • Scuba diving
  • Snorkelling
  • Evening entertainment
  • Beauty salon
  • Table tennis
  • Water park
  • Pool table
  • Water sport facilities (on site)
  • Hiking

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24-hour front desk
  • Safety deposit box

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Pool with a view
  • Steam room
  • Private pool
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Basics

  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Additional bathroom
  • Additional toilet
  • Toilet
  • Toilet paper
  • Walk-in shower

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Dining

  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Tea/coffee maker
  • Coffee machine

General

  • Family rooms
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Solarium
  • Telephone

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)

Accessibility and suitability

  • Designated smoking area
  • Disabled access
  • Lift
  • Accessible parking

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Health and safety

  • Daily housekeeping
  • 24-hour security
  • First-aid kit
  • Safe

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Fitness

  • Fitness classes
  • Fitness centre
  • Tennis

Bedroom

  • Socket near the bed

Workspace

  • Desk

Reviews

7.1
Good2,072 verified ratings
Pros +
  • Also too many long lines for everything (in 4 reviews)
  • I booked a Signature eco Superior room at Sandos for 5 nights. (in 4 reviews)
  • Shows and live music very entertaining. (in 9 reviews)
Cons -
  • "Long lines with everything, poor food" (in 4 reviews)
  • Not worth the money! (in 6 reviews)
  • "Everyone in my family, aside from the children, lost weight after the vacation." (in 5 reviews)

Sandos Caracol Nature Resort & Water Park room booking info

Value for money

7.1

Location rating

8.0

Distance to city centre

5.6 km

Nearest airport

Cozumel

Distance to airport

19.6 km

Check in/Check out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

License number: 008-007-006283/2025

Frequently asked questions

  • How does Sandos Caracol Nature Resort & Water Park compare to other 4-star hotels in Playa del Carmen?

    4-star hotels in Playa del Carmen typically cost €338/night, but Sandos Caracol Nature Resort & Water Park is typically available for €205/night, and is rated equally to its competitors.

  • How far is Sandos Caracol Nature Resort & Water Park from Cozumel?

    Driving distance from Cozumel to Sandos Caracol Nature Resort & Water Park and vice versa is 19.6 km and the overall drive time is about 36 mins. Driving time can vary based on the time of day and traffic.

  • What is the best way to get to Sandos Caracol Nature Resort & Water Park from Cozumel?

    If you’re looking for a simple travel option from Cozumel to Sandos Caracol Nature Resort & Water Park, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.

  • Are there food options at Sandos Caracol Nature Resort & Water Park?

    Yes, Sandos Caracol Nature Resort & Water Park does have a restaurant where you can sit down to eat or order something to take away. There are also many other quality food options in Playa del Carmen for those looking for something different. If you are staying at Sandos Caracol Nature Resort & Water Park, you are more than welcome to order food through the hotel’s room service menu.

  • Does Sandos Caracol Nature Resort & Water Park have a pool?

    Sandos Caracol Nature Resort & Water Park does have a pool on site that hotel guests may use. Be advised that hotels typically have rules associated with pool usage. momondo would advise you to check with the front desk before taking a swim.

  • What is the phone number for Sandos Caracol Nature Resort & Water Park?

    If you have questions about Sandos Caracol Nature Resort & Water Park or your reservation, please call the front desk directly at +52 984 873 4444.

  • Does Sandos Caracol Nature Resort & Water Park have Wi-Fi available?

    Yes, Sandos Caracol Nature Resort & Water Park has Wi-Fi available to hotel guests.

  • Is there a gym or fitness centre available to guests at Sandos Caracol Nature Resort & Water Park?

    Yes. If you are looking for a hotel with a fitness centre on-site, Sandos Caracol Nature Resort & Water Park is a great place to stay.

  • What time is check-out for Sandos Caracol Nature Resort & Water Park?

    The required check-out time is 12:00. Please plan accordingly before your departure to avoid any penalties or fees.

  • How much is a room at Sandos Caracol Nature Resort & Water Park?

    Depending on the room type you prefer and your travel dates, the cost will differ. Average price per night at Sandos Caracol Nature Resort & Water Park, Playa del Carmen is €305, but you may find great deals as low as €178. You can find rates for your trip in the form above.

  • Is there laundry service in Sandos Caracol Nature Resort & Water Park?

    The accommodation features laundry services for all guests. Guests can also take advantage of irons and ironing boards at the property either in the room or at the laundry facility.

  • How many operators does momondo search for hotels in Playa del Carmen?

    As of December 2025, there are 6,968 operators available to choose from for hotels in Playa del Carmen.

  • When did momondo last update prices for hotels in Playa del Carmen?

    Prices for hotels in Playa del Carmen refresh daily.

Places of interest near Sandos Caracol Nature Resort & Water Park

Attractions in Playa del Carmen, Mexico curated by momondo

Sandos Caracol Nature Resort & Water Park location: Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo

Top landmarks

Guadalupe Church3.1 km
El Camaleón Mayakoba Golf Club3.2 km
La Fe4.5 km

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