Car Hire in Caribbean Islands

I like the guy who give us the car he got great attitude, lady on counter can be more nice, she was too dry on service

Easy; flexible There was an issue with a rental mixup. Solved in 5 min but wished it had been avoided

Obtained the vehicle and It wasn’t cleaned. There were roaches in the car, sand on the floor and just dirty

Fast service,but it took awhile to get the car ready

It’s a local car which is perfect for driving on an island. It looked like every other car in a parking lot which I like. I don’t like having a flashy car that stands out. This one blended in perfectly. The pick up and drop off was excellent and expedient. It was excellent value for the price.

They were quick to check in and out. Car was new with under 5000 miles and clean. They did charge a daily fee for tolls which was really not needed.

Excelente servicio y rápido.

This place has done better.

Excellent, Edwin eagerly and thoroughly filled the rental contract of the vehicle, explaining all options. Was then politely greeted by Gabriel at the end of the rental, making sure my rental was to our satisfaction.

This rental experience was abysmal at best, an experience in being cheated, swindled and robbed. The “vehicle “ is seven years old. 69,000 plus miles. Bad tires. Dirty stains on seats, no floor mats, worn out carpet. Nothing as advertised at all! Nothing! The price went up substantially because we didn’t pick up the vehicle by the time stated. Hurricane Ian was ravaging the coast of Florida. Our flight was out of Miami. We were delayed three plus hours due to the hurricane! I will never use Dollar rental again and I’ll make sure anyone I can tell knows that Kayak was made aware of the situation and agreed with the end dealer to mistreat a customer.

No problems everything good

Agent was not honest she lied and push insurance $165 extra. Will never go back to dolar from sju (Calle Los Angeles)

I was in and out quickly

We were charge twice what our online rental stated! Beware

Cost of car was inaccurate. I had to pay way more then expected, and I had to place a large hold on my card.

We liked the pick up at the Marriott, but we had to wait an hour for the car.

I landed at Santo Domingo at 9 pm local with a proper Hertz reservation to be told at the Hertz stand they had no car available for me, no alternative to offer and I could get lost. Needless to say my holidays were ruined. I will see what my next step against Hertz will be. Totally unprofessional and even criminal to leave a family like that at 10 pm at this airport with no service at all. NEVER EVER AGAIN WITH HERTZ

Four months prior to our arrival in Kingston, I made a reservation through Hertz for a van for my wife's parents and our family of 4. The reservation was confirmed and everything looked good. Shortly before our flight left for Kingston I called to confirm everything was set, and was told that while they had my confirmed reservation that they would not have a vehicle for us. I told them my flight was about to depart and that I needed a vehicle for 6 people (plus bags). They said the biggest care I could rent was a Rav4, which only has seating for 5 people. I said that if they didn't have a suitable van/SUV that I would appreciate them locating a vehicle from another agency. I then made a reservation through Ace Rentals in Kingston airport before our flight departed after learning Hertz was not going to have the van we'd rented, but when I called Ace to confirm if they would have a van (since my Hertz confirmation was meaningless I wanted to avoid similar situation with Ace) they also said they were not sure if they would have a van when we got there. When we landed in Kingston, I went to the Hertz office and spent 20 minutes with Hertz telling me they'd asked around and that no other rental companies had vans or suitable SUVs that could accommodate our group of 6. They said I would need to rent two cars from them and said they could not offer any discount despite them screwing up my confirmed reservation. I went to Ace Rentals (Island Rentals) next door to see if they might be able to deliver on the van reservation I'd made that afternoon and was surprised they said it would be no problem and that they had a van I could rent. When I got to the rental lot I saw they actually had multiple vans available. Hertz gets an absolute F for not honoring my confirmed van reservation, for lying about asking around to get me a van, and then trying to get me to rent two cars. Have never had such a bad Customer experience. Avoid Kingston airport Hertz car rental at all costs and I am inclined to avoid Hertz in the US and other countries based on this incredibly poor experience.

Office hours in the Condado pickup location should be extended to 5:00p to accommodate airlines arriving to Puerto Rico in afternoon

Arrived at counter to pickup my car, only they ran out of the car I reserved. They offered me a large suv that was 2.5 times more expensive or a subcompact that wouldn’t hold our passengers/luggage. Ended up leaving without a car after 75 minutes at the counter. Cabs ended up costing me much more than what I reserved.

This was my worst car rental service.

I brought a valid car collision and anti theft insurance valid in Dominican Republic. The employee from Thrifty told me that I had to buy extra insurance from then and he didn’t give me the car. That employee was very rude and unhelpful. At the airport, the other rental car employees told us that that was a very common practice from thrifty and their personnel, because that’s how they make their commissions. PLEASE!!! Do not rent from this people!!!

No cars available to rent when I arrived in Santo Domngo! Will never rent from them!

The service was great. Super easy pick up and drop off. The bad part was the car seemed to have an electrical problem. I used the car play and everytime we went over a slight uneven road it would disconnect the phone, not using the using and using the usb, which caused distraction to driving.