I didn't use Thrifty. I used Budget. There was a line of about 10-15 people, almost out the door or the building. When I finally get to the counter I was told they didn't have any cars left, so I would have to wait. After a short period they said they found a car for me. They didn't ask if I wanted insurance. The didn't ask if I wanted to fill the gas, or have them fill for a fee. They didn't ask if I wanted to use the transponder for tolls(which didn't work). They didn't tell me why the charge was $500 instead of $250 for a 2 day rental. I had to ask all those questions. I was given a receipt and told a parking spot number. The vehicle had significant roof damage and some dents/scratches to the front end. They never provided any instructions. They did not tell me I had to open the door on the toll transponder to use it. When I did open it, it didn't work. Budget might as well get rid of all the people they have working and set up a couple kiosks. It would be faster and more informative, as I felt like I was asking all the questions and doing all the work anyway.