Car Hire at Idaho Falls Fanning Field Airport

Lady at pickup was so nice and the car was delightful

We found out we had to drive through a huge snowstorm, so we called just before we picked up our rental car, and we were able to get an upgraded vehicle at the last minute. Thank you for the excellent service and peace of mind!

The car was clean and very comfortable. I could not have asked for a better experience. The process at the counter was easy and the customer service was really great!

Needed to upgrade car to all wheel drive with snow tires due to expected snow storm. Call location in Idaho Falls but ended up in call center in California. Agent said he couldn’t handle and to call the Idaho Falls location, the same number and same options that had ended up with him. I pointed out the idiocy of this, because he was incapable of handling. I asked for a manager and for a direct line to Idaho Falls Enterprise. She gave me a number and when I tried it, it was the Idaho Falls Airport Authority. So I tried again the Idaho Falls Enterprise number and this time ended up in Atlanta. This agent said pretty much the same thing, and I asked why he couldn’t handle the upgrade from Atlanta. He finally did so assuring me, it would be a Nissan Rouge with snow tires. So, I arrive in Idaho Falls, and there is a long slow line. When it’s finally my turn, I have to wait because Enterprise has to get a vehicle from National for me—a Jeep. While this is a change, it’s fine. However, it does not have snow tires, because Enterprise does not rent any vehicles with snow tires. It was $104 for less than 1 day. Given my experience with Enterprise’s customer service and bad information and a vehicle without the promised snow tires, I will likely not deal with Enterprise again.

Continue be a great help to all of the customers

Everything was great except the car smelled pretty strongly of smoke

Good customer service, enjoy our vacation at Idaho Fall

Everything went smooth. Thank you