Car Hire at Savannah/Hilton Head Airport

The car that they gave me needed brake pads replacement and I exchanged for another one that had a bunch of lights on the dash, they should inspect cars better.

All good

The service at the counter in hilton head and the help from the helpline is very poor

I was told that, because I had my own insurance policy if I had an accident I would have to pay a daily fee for each day the vehicle was not rentable. Is this true. I have never heard of this unfair policy before.

Reserved an economy car but they stated none were available and tried to give me an electric vehicle despite there being extremely limited charging stations on Hilton Head and Savannah (I actually didn’t see a single one the whole trip). Instead of a complimentary upgrade they charged us $20 a day for a non-electric luxury vehicle.

This is the first time EVER that the price on the quote was the same as the price I was charged. HAPPY

Check in desk xcellent service

Great!

Quick, easy checkout and the car was clean, ready and in excellent condition. Highly recommend their service.

Liked that I got the car I hoped for (wagoneer).

Alamo staff, particularly Josh and the managers, went above and beyond to help me. They very promptly returned an item that I had left in the car. It was returned via FedEx and they quickly and kindly addressed my concerns about the return of the item. I am very grateful.

The rental was actually with Avis and not Enterprise (I cancelled one booking and rebooked). The experience was mediocre because I rented a standard SUV and when I got there they did not have any available. The guy at the counter convinced me the car they had which was like a van would get much better gas mileage than an SUV. It did not and was a rather strange car - had things like auto brakes that I have never had before and scared me when driving and they randomly came on....

Waited three hours and then finally took an Uber. Worst rental experience.

Great Service!

Where bad thay don't give me desk employees say I cannot give you car same day booking I suffer without car on july22,23,24 25,26 I have bad experience

Waited 2 hours for the vehicle despite having a reservation.

I prepaid for a large SUV months in advance. When I arrived at the Hertz counter, I was told I would need to wait an hour for my car because they didn’t have enough in the garage. After an hour, I was offered a Dodge Ram pickup truck, which didn’t work for me because I had 2 babies in car seats. Then, I was finally offered a Dodge Durango (about an hour and a half into waiting). After I signed the contract and went thru the paper work, the employee was about to hand me my keys when another customer walked up to the counter and said his rental car was too small. The employee then gave that customer my Durango which I had spent the last 10 minutes signing a contract for. Hertz gave me the smaller car which barely fit 2 car seats. By this time, I was nearly 2 hours into waiting and just wanted a car to get out of the airport so I took it. On top of that, hertz charged me and extra $2 (two!!) for the smaller car. When I got to the garage, I was surprised to find dozens of Hertz cars sitting in the lot. Since I waited two hours for my car “because they didn’t have any on hand”, it was very frustrating to see. Upon returning the car, all signs said to return the keys to the Hertz desk (all other rental car companies had employees in the garage to help check the car back in). There were no Hertz employees around the desk area. Only company to not have anyone working. Overall, it was the worst car rental experience I have ever had. I will never be using Hertz again.

Airport location....They need more vehicles at this airport. Waited almost 2 hrs for a car.

Unhonoured reservation. Extremely rude personnel. Long waiting (3 hrs).

Car was not cleaned when I got in ... food in the back seat. Also gas tank was only 3/4 full even when the contract said it was Full. Didn't notice until I was 10 miles from airport. When I returned the car to tell the customer representative at the counter, I was told that since I didn't mention this issue when I picked it up, they could not do anything. Obviously, last time I will rent from Dollar .....

Great service, especially with drop off.

Service was very slow

Car I requested not available, other vehicle had significant side panel damage on pick up. Attempted to reach agent for days without success. Never received receipt for returned vehicle. Sketchy.