Van Hire in Las Vegas, Nevada

We reserved a premium SUV for our planned road trip as we needed enough space for a family of 8. As we arrived to the Enterprise location, we were told they had no premium SUVs available. They kept trying to give us a minivan instead despite us telling them there were 8 of us, and the minivan only fit 7 people. Then they told us they were no other locations that had a premium SUV available, except for the airport Enterprise, but we had to have a reservation with them specifically as they have a "different system". They told us to just "go there" as they have a "lot of cars" and likely have a premium SUV available. Thankfully, we decided to call instead of just going there blindly, and sure enough, no premium SUVs in the whole city were available. They just apologized, never attempting to explain why you can reserve a car with absolutely no guarantee it will be available, and they did not even offer to make it up to us in any way. This was the worst experience and we will never rent from Enterprise again.

Drop-off at the SLC airport was quick and easy. Fabulous! When we picked up the car in Las Vegas we had to wait 45 minutes for a car to be available since they were over-booked. It would have been nice if a car was available when we arrived.

I would like to express my gratitude towards Matt and Kalley. Matt because he helped fix a problem with the rental and Kalley with the return. Both people Outstanding.

The rental company refused to rent to me becaue they wanted the physical card that the purchase was made with and afirm is a virtual card. Stix also refuses to refund the transaction and they refused to let me pay the deposit with my other credit card. I feel like I've been ripped off and now I have to pay for a car monthly to afirm I never recived.

Due to a delayed Southwest flight, the facility closed at 5pm and I wasn't able to get my car. Instead I went to the Sixt car rental facility at the airport and paid for another car. I've tried to reach out to Sixt, but they have yet t reply. Very disappointed.

Sixt are a bunch of thieves. Counter person had no idea what she was doing. Car had 40000 miles on it and was dirty. Waited twenty minutes for a car. She then pre.charged me without my consent and they ended up stealing the money when I brought the car back early. Just an absolute disgrace and I will never use them again. Don’t even think of renting from sixt.

Longest line at pickup ever

The line was long at Vegas airport facility.

Better rental and organization. Also provide the car that was reserved. Renting a car took 2 1/2 hours even though I pre checked in. Never rent from avis again.

They do not respect polish driving license

I have tried to reach out. I called your representative to tell you to change the reservation to pick up at the airport. You did. Your representative never canceled the Budget rental!! I PAID TWICE!! What happened???? I would like a refund please.

One of the easiest car hire

Car was dirty. Location was across the highway from the regular rental, so while there was an additional shuttle to take when we picked up the car, we had to cross that traffic, in the dark, with our luggage, because they weren’t open yet.

Kayak and this advantage location are a SCAM. when you get to the counter they force you to buy their insurance and liability even though I already declined during my booking on kayak and I have personal insurance already. I’ve been renting cars for 50 years and it seems that this is a new tactic for car rental companies in Las Vegas to charge you way more than the price promised when you show up at their counter. The lady working said that it’s their policy that they don’t accept international insurance. I asked her where does it say that in the policy because I have read it and printed it out and she could not answer me. I said nowhere in the policy nor on kayak’s website it said such things and she said “well that’s just the policy”. I have lost confidence in kayak and will think twice in using this site in the future. You have lost a frequent customer.

The final cost of the rental was not what was quoted. They refuse to allow you to decline insurance even when you have coverage through your car insurance and credit card. I even showed them my insurance policy. I've never had a car rental company insust you take insurance. They would not give me the final cost until it was time to sign the agreement. I was quoted about $78, it ended up being about $125. I feel like I was the victim of a " bait and switch" scam. The interior of the car was clean, but the exterior was fairly dirty. I will never use Advantage rental cars again. It is not a pleasant experience feeling like you were scammed. I was not the only person in line who was not happy with the "bait and switch".

The use of Kayak was great! To pick up the rental from the airport, one would have to take a rental car bus to the ACE shuttle. There is an unorganized wait for the shuttle that comes every 15-20 minutes to the off site ACE rental car location. The facility is located in an industrial area and in a garage. Looks sketchy. Once inside of the office, it is dingy, old, and filthy. The staff helping is very nosy and wants to know a lot of who, what, why, how, when questions. One attendant helping a customer was uncomfortably flirting with him. She said,“Invite me to party!” “Give me your number on this post it.” “Text me about your dog so I know who it is.” I must note you are picking up the rental in an individual building with a car wash inside. Once gathered the paperwork for the rental, you go a window and pick up the keys. The attendant informs you where to go. Once existing ACE, you are checked out with another attendant. I waited for 4-5 min to be helped. I walked to the “shed” to gain the attention of the attendant. Yup, she was rude and aggressive. She took photos of the rental and sent me off. The care was great!!! Return of the rental, a lady sat in a Jeep rental and walked out to check me in. She was nice, but not sure where I wait for the shuttle. Bathrooms are filthy and smelt like urine. While I waited for the shuttle in an unmarked area and wonder if I was in the correct spot. Customers are smoking weed infront of the ACE warehouse. No direction was given when an employee passed by. From a 1-5 I would give a 2-3 just because the car was great and so was the price. Plan on as an additional 2 hour to pick up and drop off your rental.

Everything went smooth and the shuttle drivers were polite. The car was ready when we showed up and was easy to find. I would rent here again.

I booked for a price, and at the end at the pick up it was the dubble. Bad info desk, not kind and helpfull staff

Easy. Fast. No issues

Shuttle kept me waiting.

Got charged 2 times the price what i had to pay in the first place.

They didn’t honor the reservation. I got to the airport to pick up the car, and they announced that they weren’t honoring same-day reservations. So I did not get a car from Dollar, and will never rent from them again.

They said talk to kayak, kayak said talk to them. Their system didnt reflect their inventory due to multiple third party sites.

1. Extremely overbooked. Some customer supposed to pick up the car at night but no car left. They had to uber back and forth from their hotel the next day. 2. Extremely under-staffed. Waited 3 hours (1 hour outside waiting for cars get returned and washed. It was 110F outside and I almost passed out without water) I have all the pictures and videos recorded with time. 3. My car was full of scratches and a big dent. Car gas was not filled fully, it was 10% short. (About 5-10 dollars). I told the person checked me out at the gate about the scratches and asked him to leave a note in the system. They ended up still charging me when I dropped off! STAY AWAY!