Van Hire in Vancouver, Canada

Great experience, nice car, all in all well done

The agent that helped me at the check in was delightful. So friendly and assisted me with an issue I had encountered securing a rental car from other agencies. She was dedicated to making my experience seamless and successful.

Fast in and out service, attention to detail and flexible.

I didn’t get the car, because there weren’t cars available and I had to cancelled my plans.

I liked that they accommodated by request to pick up the care earlier than originally booked. Albeit for the price of renting it for one more day. I did not like that * the car I got warned that an oil change was required right from the pick up and all through our holidays. Turns out the regular car inspections had already been delayed by nearly 10,000 km (needed at 30K, we got the car at 38K). * when calling them, it always took several attempts to get through, the connection was always spotty * upon pick up, a sequence of "just 5 minutes", "just another 20 minutes" resulted in waiting nearly an hour for the car to be ready

Pick-up and drop off process was slow. Car was dirty inside.

Wouldn't accept a debit card. Wish that I was made aware of this. I was unable to rent the vehicle. Major inconvenience.

Very helpful.

Did not have the full-sized Premium car I had ordered, and tried to convince me repeatedly that a Malibu was the same size and class as a Charger and would not offer me a discount when requested. Also took almost an hour to process - seemed quite disorganized and disconnected to customer service.

They were very professional and friendly. I’d rent from them again.

Had to wait 45 minutes after checking in for pickup. Reservation was found right away but staff was slow to have cars ready for rentals. Multiple people waiting the entire time for pickup. No cars available immediately.

Paid for the car with extra cleaning it was covered in sand. Windshield cad a chip and passenger side door had a white scrape. Trying to to track anyone down from inside to report was impossible, and trying to get an actual human being on the phone was non existent. 4 to 5 numbers and endless messages. I tried to fill out their form on line, “we’re sorry your request can not be processed at this time”. I took photos instead. What I didn’t take photos of was the fuel gage. I returned to the same level and got nailed with a 17 litre fuel charge. “You took photos of the damage you should have taken photos of the fuel level.” Hertz, Dollar, Thrifty are all the same company, going to try elsewhere out of spite next time.

The car rental place I picked my car up from took 20 minutes to see me, 15 minutes to process and it took 25 minutes for my car to o be ready. Total time to get my car was 1 hour. Nice staff but extremely inefficient. Why not have the card ready when clients come in.

very good customer service!! They tried their best to help me find the rental car. free snacks and water is a plus!

I was very upset with the rental agency. My husband went to go pick-up the car. First it was the wrong place. So they sent a car to pick him up and take him to the right place. Then upon arrival at the other location, they tell my husband that they need to first have him get in touch with ICBC to show his driving records before they can rent him the car? I have NEVER come across this once in all the car rentals I’ve had over the years. So after he proves to them that he’s a good driver, then they take a $1,000 deposit? We only had the vehicle for 5 days? Usually at other rental agencies the deposit has been no more than around $300-$500 max. So I think there was some issues there as well. We finally got the car. In all fairness the car itself was great. We got a Toyota Corolla. Very clean and it was great on the trip. Very comfortable and great on gas. The one thing I’ll say is this, they tried to make things better, but when you have a child and you’re ready to go and all you want is to get the car and get going, to have a delay for over an hour is not good. Things aren’t being done on the scale of a larger car rental agency and it’s very obvious. They need to be more organized and the fact that they don’t mention the ICBC check on their website makes me think they don’t want the customer to know about it, since it would result in going elsewhere On a scale of 1-10, the car itself was a 10 the experience was a 2 . I will take my business elsewhere next time.

The staff members were really helpful and friendly. Worth for the money spent.

Didn’t get the car I was supposed to get. I was supposed to get a small compact like a Chevrolet Spark or similar and instead got an SUV. I tried to reserve a small car because it would be better on gas. It also costed more and I suppose I got the dealers choice instead. Good clean car and newer model but did not get what I reserved.

Rental clerk was amazing and went way beyond his job responsibilities. Found us an all well drive vehicle when few available and educated us on drop off options. He helped make our Christmas

My flight back to hometown was at 7am, but Europcar opens at 8am. They did not have a shuttle service to get us back to the airport. We had to get two taxis since it was 5 of us with 5 luggage. This was around 120$ extra.