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Shangri-la Surabaya

5-star Hotel with Outdoor pool

5 stars

Jl May Jend Sungkono 120, Surabaya 60256

+62 316 003 8888
8.9
Very Good

572 verified ratings

€57
Rate

rate per night

Room Type
Provider
Nightly total
Deluxe room, bed type unknown
€57
Deluxe room, bed type unknown
€58
Deluxe room, bed type unknown
€58
Voted the Winner of Europe's Best Travel App 2023

About Shangri-la Surabaya, Surabaya

Cleanliness
9.3
Comfort
9.4
Location
9.0
Services
9.2
Staff
9.5
Value for money
8.8
Luxury hotel with 5 restaurants and a full-service spa Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. Change of towels is available on request. Shangri-La Surabaya offers 365 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily. 3 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

Shangri-la Surabaya photos

Property safety measures

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Rooms

Sat 20/12
Sun 21/12
Deluxe room, bed type unknown
No inclusions
€57
nightly with VAT
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Hotel Amenities & Facilities

  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking
  • Free parking

Dining

  • Wine glasses
  • Electric kettle
  • Packed lunches
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Kettle
  • Refrigerator
  • Coffee machine
  • Dining area
  • Dining table

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24-hour front desk
  • Smoking rooms available
  • Safety deposit box
  • Bottle of water

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Hypoallergenic
  • Hypoallergenic pillow
  • Non-feather pillow
  • Designated smoking area
  • Non-smoking rooms available
  • Disabled access
  • Lift
  • Accessible by lift
  • Accessible parking
  • Adapted bath
  • Allergy-free room
  • Toilet with grab rails
  • Upper floors accessible by lift

Bathroom

  • Yukata (Japanese bathrobe)
  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Raised toilet
  • Shower
  • Shower cap
  • Additional bathroom
  • Additional toilet
  • Bathtub
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Towels/sheets (extra fee)
  • Dustbins
  • Conditioner

General

  • Executive lounge access
  • Garden view
  • Hardwood or parquet floors
  • Interconnected room(s) available
  • Landmark view
  • Pool view
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Telephone
  • Carpeted
  • City view

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Carbon monoxide detector
  • Safe

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kid-friendly buffet
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board
  • Tumble dryer

Things to do

  • Gift shop
  • Game room
  • Golf
  • Beauty salon
  • Night club

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service
  • Valet parking

Outdoor

  • Picnic area
  • Garden
  • Terrace/Patio
  • Beach chairs

Bedroom

  • Socket near the bed
  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Workspace

  • Fax/photocopying
  • Desk

Fitness

  • Fitness centre
  • Tennis

Reviews

8.9
Very Good572 verified ratings
Pros +
  • And the breakfast was superb! (in 22 reviews)
  • The staff were helpful kind and friendly (in 36 reviews)
  • Amazing choices and very high quality. (in 1 review)
Cons -
  • Never ever stay at this hotel. (in 10 reviews)
  • Got a late check out at 4pm due to our late flight. (in 2 reviews)
  • The whorse TV i have ever had in a 5 star hotel (in 8 reviews)

Shangri-la Surabaya room booking info

Check in/Check out

Check in anytime after 14:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Frequently asked questions

  • How does Shangri-la Surabaya compare to other 5-star hotels in Surabaya?

    Shangri-la Surabaya is typically below the average price of 5 star hotels in Surabaya. On average, you can expect to pay €91 per night in Surabaya. Shangri-la Surabaya typically costs €60 per night, which is €31 cheaper than the Surabaya average.

  • How far is Shangri-la Surabaya from Surabaya Juanda?

    The drive from Surabaya Juanda to Shangri-la Surabaya will take you about 23 mins depending on traffic, with a distance of 12.5 km. Hotels located in more populated areas may see vastly more traffic which will add to your travel time.

  • What is the best way to get to Shangri-la Surabaya from Surabaya Juanda?

    If you’re looking for a simple travel option from Surabaya Juanda to Shangri-la Surabaya, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.

  • Are there food options at Shangri-la Surabaya?

    There is a restaurant at Shangri-la Surabaya that can be used by visitors of the hotel. You can sit down or order food to take away. Call the front desk at +62 316 003 8888 for kitchen hours. If you are staying at Shangri-la Surabaya, you are more than welcome to order food through the hotel’s room service menu.

  • Does Shangri-la Surabaya have a pool?

    Shangri-la Surabaya does have a pool on site that hotel guests may use. Be advised that hotels typically have rules associated with pool usage. momondo would advise you to check with the front desk before taking a swim.

  • What is the phone number for Shangri-la Surabaya?

    If you have questions or concerns about your stay at Shangri-la Surabaya, call +62 316 003 8888 to speak with a front desk representative.

  • Does Shangri-la Surabaya have Wi-Fi available?

    Yes, Shangri-la Surabaya has Wi-Fi available to hotel guests.

  • Is there a gym or fitness centre available to guests at Shangri-la Surabaya?

    Shangri-la Surabaya does have a gym on site that is available to hotel guests. Some hotel gyms may not have 24-hour access, so it is best to ask a front desk clerk for fitness centre hours.

  • What time is check-out for Shangri-la Surabaya?

    Shangri-la Surabaya check-out time is 12:00. Late check-out may be available upon request at the reception desk.

  • How much is a room at Shangri-la Surabaya?

    €82/night is a good average price right now, and some users have even reported deals that start from only €59/night. However, prices can change based on the time of year you’re booking, the type of room you prefer, etc. Fill in the form above to get deals for your trip.

  • Is there laundry service in Shangri-la Surabaya?

    Yes, laundry services are accessible for guests staying at Shangri-la Surabaya, Surabaya. An iron and an ironing board will also be provided. You can ask for them at the front desk if they are not available in the room.

  • How many operators does momondo search for hotels in Surabaya?

  • When did momondo last update prices for hotels in Surabaya?

    Prices for hotels in Surabaya were last updated today.

Places of interest near Shangri-la Surabaya

Attractions in Surabaya, Indonesia curated by momondo

Shangri-la Surabaya location: Jl May Jend Sungkono 120, Surabaya 60256

Top landmarks

Surabaya Town Square1.7 km
Surabaya Zoo2.4 km
Museum Mpu Tantular2.6 km
Royal Plaza Surabaya3.0 km
Bukit Darmo3.1 km
Tunjungan Plaza4.1 km
BG Junction4.3 km
Surabaya Plaza Shopping Mall4.6 km

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