When we arrived to the car rental at the airport in San Jose, Costa Rica, we were told that the car is not available, because we didn't come on time. I showed the reservation and it did show that we came on time. However, the representative insisted that they still don't have any cars. He told us that we ca get a more expensive car from another rental company and he would process that rental for us. we refused to get a significantly more expensive car , because that is not what we were looking for to rent in the first place. The representative was not helpful at all and he moved to the people who were in line behind us. Then, he told us that the rental was overbooked by the company. After calling the Hertz 1 800 number in US, I was told that they can't help us at all and that we should get the more expensive car. This was the most discussing rental experience I have ever had. We were lied straight into our face. I am never going to book a car rental with Hertz again and will spread the word as much as possible about this negative experience.