Check-in was great! The agent was quick, and they were even able to get us in a day early, but, like any other rental agency they upsell. Sell us prepaid gas, which is usually cheaper than the going gas rates, but this time it wasn't. In fact, it was $12 more than the most we paid anywhere on the main island to fuel up from nearly empty. Being that I have been to PR before, when suggesting to get the protection on the vehicle we agreed, but after seeing the 3 cars they had left for economy, I quickly changed my mind. They were all horribly damaged already! We picked the one with the bumpers hanging on the best, took pictures before we left of the exterior and left. The pictures they take at the exit... I have no idea how thorough they are or how closely they look at them. So we leave. The car feels dirty inside and smells kinda gross so I look around to find poorly cleaned up VOMIT to the passeger side headliner and floor mat. Absolutely disgusting! The worst part is we had to spend the first night sleeping in it because we couldn't get into our lodging! They told me we only get charged for tolls if we go through them, but no it is a $3.50 convenience fee a day plus the toll cost. Anyways long story short, don't rent an economy car. They don't even have cruise control. P. S. Yes, someone put on a walmart hub cap and zip tied it. Which fell off before we even left San Juan.