It is not clear that Routes is not at the airport during booking, so it is also not listed on the signage with the other rental cars. I called, it said to press 1 to schedule/request shuttle pickup, but no one answered. After 4 attempts, I went downstairs where I found a sign pointing to the shuttle. A man stated that I had just missed the shuttle, but it was unclear if it made regular rounds or it was requested, so I waited while trying to decide if I should request an Uber to the location. I ended up waiting about 30 minutes. The check in process was slow. They were understaffed for the amount of people waiting. They didn't have the class vehicle I requested, but they upgraded me to a large Jeep that I didn't like/want, but didn't refuse because I didn't want to wait any longer. I still ended up being late for my appointment. Upon returning the vehicle, I wanted to use the restroom. Neither the ladies' nor men's room had toilet paper, which they promptly addressed when I asked. The return of the vehicle was easy. I told them that the change oil light had come on that morning which I was driving, but it was not showing when I returned it according to the staff member. Thankfully, I did not have to wait long for the return shuttle. Both shuttle drivers were extremely nice and helpful. And the staff was nice and helpful as well.