Car Hire at Chicago O'Hare Intl Airport

It was great! The booking, pick up and drop off were quick and easy.

I was charged more than double the cost that was quoted to me when I made the reservation. The only service I added was tolls, which is $20/day, and I had the car less than 24 hours. Now I need to take the time to call Budget and challenge the charges.

It was a good experience until I arrived at the drop off location and a clear scam by Budget was in the works. I arrived at 3255 W FULLERTON AVE, CHICAGO 60647 to return the car around 12:00-12:30 on the 19th July 2023. I was met by an extremely rude person who miraculously spotted in a nanosecond a tiny barely visible crack which can only be spotted under extreme scrutiny. He proceeded to write a damage report and started harrying me to sign some papers without offering any proper explanations with the added difficulty of him using nonsensical English. He was being extremely difficult to deal with and was brushing off any attempts by me at conversing with him when I showed him my disbelief at the claim he was forcing on me. The car was not damaged while under my possession and I have 6 people including myself who are witnesses and can attest to that. I immediately sensed a scam in the works when the person receiving the car was telling me I'm not the person who gave you the car at the pickup location, and asked whether I signed any papers detailing any damages to the car at the pickup location which I was not asked to do in the first place. I was instructed to pick up the car from the parking lot at location V20 at the rental parking lot in O'hare airport, present my license and rental agreement to the gate personnel who let me pass without any additional papers signed or presented to me. The keys were in the car and when I asked the Budget people in the parking garage whether I needed to verify any issues with anyone they told me to proceed to the gate and there was no need to see anyone. The behavior and narrative that the guy at the drop-off location was demonstrating proves that this is a well rehearsed scam whereby the rental company will try to levy any previous damages in the car and blame it and claim it from unsuspecting renters like myself who returned the car in the same exact condition that I received it in. I refuse to be bullied and will make this case public through all access I have on social media through my family, friends and businesses. I will ensure that this behavior by Budget (and all other companies that operate under the same umbrella) will receive as much negative publicity as it should, as I will do my duty to warn other unsuspecting would-be-renters of the devious ways among many that this company exercises in scamming people. I'm utterly disgusted by the behavior of their employee which only reflects the values or lack thereof which this company supposedly espouses.

Nice

The lady at the counter at Chicago Ohare pickup fought me for 45 minutes and did not want to honor what we booked (in this case a 7 seater SUV). It wasn’t so much the make and model as these aren’t guaranteed but more so that we needed 7 seats which was guaranteed per our reservation. She told me multiple times they didn’t have any 7 seater vehicles. Finally, after 45 minutes, I got the car type that we reserved. She was rude and unpleasant. Would not recommend renting from Alamo in Chicago!

It was a good experience, good customer service and easy process. Only down side was that the car was not clean around the dashboard and gear control area and I had to use wipes to clean it.

The welcome experience was excellent the counter service was 10/10. Unfortunately the drop off was 0/10 completely disorganised and very apathetic team who were more interested in the chat with each other than supporting returning renters

Good service at desk. In garage, the only employee present was not enough to service the many customers, he did his best polite and efficient but there ahould have been at least another person. At exit it was fast and easy. I am not complaining bout the person in garage, he was trying his best.

Car needed multiple repairs, was no safe driving at highway speeds.

The car was fine. The agent at the counter sold me a $25 fee to cover all tolls . I told her I was going to South Bend, IN today (Thursday) and returning Sunday. She said I was covered both ways. When I got to the Skyway, it didn't work. I was still in Illinois. The gate only opened when I used my credit card. The next toll booth, same thing happened. I also paid on the Indiana Toll Road at the South Bend exit. Refund my $25.

The lady at checkout said she sent my receipt in an email but I never got it.

Friendly staff, no wait at pick up, affordable: cheap and easy!

Rip off. They did not honor reservation but for $425 they had a car for one day. It was also a pain waiting 67 minutes in line.

I think it's really f****** expensive.

Our pickup experience was horrendous, I have never seen something so unprofessional. First & last time I’ll be using Dollar.

Mohammad great guy. Excellent service.

Reliable and good to work with. Good rates also!

The only inconvenience is that I had to take taxi from the airport terminal to get to their office, instead of using a shuttle bus.

Professional staff! Super clean car! Hate driving in chicago

Representatives were extremely kind and professional.

Pick up was a bit more complicated than we were used to as we had to walk through much of the parking lot at ohare to find a car that was available. Also I wish the different drop off fee wasnt so expensive. I did appreciate being able to drop it off at a location in town rather than the airport.