Car Hire at Grand Junction Regnl Airport

Excellent customer service both picking up and dropping off the car.

I booked the rental on Kayak, was charged for the optional insurance, and then 10min later the rental car company called to say they had no cars available. I was not refunded for the optional car insurance coverage from Allianz.

I got a much different car than expected, and there were overcharges which included a lot of extra work to correct.

It was easy and fast doing the paperwork and getting the car in Grand Junction, and the car we got was better than the small suv I’d expected (we got a Subaru Forester). There were two things that could have been better…. 1) The tire pressure light came on within the first 24hr of having the car and it was frustrating not having the owner’s manual ready at hand. I kept forgetting to look it up online because I had no signal to look it up on my phone while in the car (in remote parts of Colorado) and would forget as soon as I got out of the car. Ended up taking it to a friendly local service station to get the tires checked and filled. None of them looked low. The guy said the light goes on when the tires are just 2 psi below where they are supposed to be. 2) very unclear what to do with the car at the airport when we retuned it. No instructions anywhere. Had to ask a guy who happened to know…. Just park it in an open space in the lot with your rental company’s sign on it and then walk in and return your keys. That process could have been made clearer from the get-go!

Great little economy car. We drove over 200 miles and used less than 6 gallons of fuel.

Budget booked my pickup for 12pm but the store closed at 12pm. I arrived for my booking and no one was there. I went to the rental store at the airport, around 15 minutes away and was told that the same booking was around $200 dollars higher at that location. I rejected the offer and got on the internet and found a similar booking through budget for the same price as I was going to pay at the original pickup location. Then when I was checking out, the rep attempted to get me to sign paperwork that showed a rate around $200 higher than I was quoted on Kayak. I told him the paperwork was incorrect and he semi-sheepishly told me that he would get new paperwork that reflected the correct price. Then when we dropped the car off they lost the keys and told us we lost the keys even though the keys were straight away in plain sight in the car when we left it. Now I am going to be charged some exorbitant fee to replace the keys they lost. Never will rent from Budget or Avis again.

Price of the car at $70 a day was too high.