The staff was very pleasant and professional. The rental experience was very smooth for me. The vehicle was clean and mechanically sound. Side Note: In the U.S. a valid DRIVER'S LICENSE is required. Please don't argue with the staff when proper documentation is not available. Learner's Permits are not permissible. International visitors will also need a passport that coincides with the country of licensing. What I didn't like.... The engineering of the vehicle. Comfort.....meh Steering.....tight/not sloppy/not smooth Switches......way too many. On the dash, Under the dash, On the console. Seat controls......too close together for small hands. Safety features......excellent The vehicle had a fuel economy feature that turns the engine off when stopped at a traffic light. It's very harsh re-engagement when you remove your foot from the brake. The steering wheel has a very sharp/harsh control ratio and lacks the smooth comfort control factor that most vehicles in the compact SUV class has. I've made a mental note to choose something different the next time I rent a vehicle from Alamo.