Once I finally got to the rental office via shuttle, there were 2 agents at the desk and each of them were already waiting on customers when I walked in with no one waiting. Yay, I thought, this will be quick. Wishful thinking. I listened while the gentleman at the counter used fear tactics to talk his customers into purchasing options that they clearly didn’t want. It was hard sales tactics at work. Thankfully I was fortunate to be called to the counter by Ibis(?), a true professional. As I overheard the other Sale person tell his customers they must provide their insurance declaration page, I pulled mine up on my phone and was ready when asked. She looked at it without comment and proceeded. No fear tactics there. When it came to the EZPass, I hesitated because I would only be passing thru told on the way to/from the rental location. She kindly offered me a small discount which I accepted gratefully. Let’s talk about the car. The interior of the car has not been cleaned well beyond vacuuming. The windows were dirty, and the upholstery was severely stained both front and back. That was disappointing. I would have requested that at least wash the windows, but it was late at night. Thankfully the return was much easier and less stressful. The gentleman at the counter (not the same one from pick up) was kind and courteous. He waited on me immediately, instructed the shuttle driver to stop and wait for me, and got me on my way. Thank you for that. Would I rent again? Possibly…but I certainly hope the pick up experience is better, save for the woman who waited on me.