Car Hire in England

Like having a known company. Have rented from other companies where I had to go to some little office well off site. Hertz rental location was easy to find, clean and well staffed. I knew that I could return the car after office hours and find someone there to return the car to. Their choice of car options was also important. Finally they offered a generous mileage allowance - 700 miles for 7 days.

Lovely experience from pick up to drop off

Did not realise that booking through Kayak meant no insurance whatsoever. This doubled the cost! No contact from Hertz prior to pick up. Sketchy information about what was covered. Nil paperwork bar a receipt.

Trading Fraudulently.

On pick up we found scrapes on the car that weren’t marked on the paperwork so got them to correct it. Agreement was for 100 miles per day this was changed to just 71 miles. Very disappointed. Checking the car back in was very quick and trouble free.

How can a car rental charge UKP 1400 extra for compulsory insurance???? It doesn’t cost that much to insure my own car for a whole year or two or even three years. Disgusting.

Fantastic service, friendly people, loved the car and very convenient pick up and drop off!!

Need more affordable cars for tall people.

I was unwittingly involved in what appears to be an insurance scam perpetrated by Raj at the Sixt Heathrow Terminal 2 pickup when I picked up the car. The vehicle had extensive damage to the rear and even though I was happy to take it as long as they documented it - Raj refused to do so and threatened to call the police if I took a photo of it with him in the photo as evidence. The damage was NOT listed in the contract. I got around the scam by emailing your office a photo of the damage BEFORE I drove the car away. Raj was acting like a lunatic and I am sure glad that I did what I did - because sure enough your organization blamed ME at the end of the rental for the damage. Anyone else would have not noticed when they picked up the car and would have been screwed. Its also a good footnote to mention that the vehicle was parked about 1 inch away from the metal barrier, which meant that it would have been impossible to see the damage - I believe this was done on purpose to hide the damage from a renter. I could not get the manager Emilio from Terminal 5 on the phone to discuss this matter, so I remain pretty disgusted by the whole event. Raj is an angry liability and he does your organization no favors. Given this - this is the last time I will be renting from you, it is just too much trouble after a long flight. It took 2 hours from start to finish and Raj made a number of threats and incorrect statements which I am happy to share with you if you are interested.

The employee who assisted us was extremely helpful, and friendly. 10/10

The staff was extremely friendly and helpful. We had a problem with the vehicle having a faulty tire on the way back to the Budget shop and had to deal with a flat. The roadside service representative informed us that the tire tread was too low, and that the tire tread was pulling away from the tire on the inside - and was highly likely in that poor condition when we first picked up the vehicle. As a result, I would suggest that Budget make closer safety inspections of their vehicles. This was an incredible imposition, and could have been an extremely dangerous outcome if we had not stopped when we had.

Nothing really all quite professional

On our way to drop off the in-car satnav took us the wrong way On our pick up on Saturday morning the guy was all by himself and very busy. It took a bit longer than expected but it totally wasn’t his fault

The worst rental experience I ever had. Rentalcars.com is a scam and doesn't work well at all with Europcar. Horrible.

I had booked a Nissan Qashqai and got a Nissan Juke.

Read the fine print in their contract before you book. I was denied a rental because of my occupation.

The pickup experience was poor. The location is further from the airport than the other car hire locations. It took a long time to be attended to - insufficient number of staff and the staff were managing both drop-offs (detailed inspection required) and pickups. The office was in a run-down prefab building with a dirty couch. There was far too much paperwork required for the check-out process and none of the information that I had submitted in advance (at their request) was in their system. The cars are parked in a potholed, puddled gravel lot. Overall a disappointing first experience of England.

It was extremely difficult to cancel my reservation well in advance and I still have not been refunded.