Car Hire at Jacksonville Airport

The car was not at it cleaners best

Reserved a full-size for JAX airport. My flight arrived early and rep at counter said she had no full-size available, nor any other car to give me, until if/when she received keys at 11 a.m. My nephew was with me and we had to drive to Palm Coast to make family funeral arrangements, so after a few minutes, we decided to wait on line again and ask if anything had become available. We spoke with a different rep who said he had a Ford Escape that was ready but that I would have to pay for the upgrade. We asked if a manager could override that and he said no. Because of the immediate nature of our family crisis, I had to take the Escape. As soon as my nephew and I got in the SUV, we were overcome with the odor of disgusting, unhealthy cigarette smoke. We opened the windows and then inspected the rest of the vehicle: clearly, it had never been cleaned. There were dirty shoe-prints all over the back seats, the trunk was filthy, and there were papers and other detritus in the driver's side door pockets. Because of our deadline, we bought an air-freshener and drove to P.C. with the windows open. That night, I called Cust SVC to lodge a complaint. My case number: 0230225398. P.S. Also had to buy windshield-wiper fluid because the dashboard alert was flashing that there was none. Again, that vehicle had never been checked or cleaned.

The car had a bad noise at 65 mph plus Told the person and that was it

Hour wait in line to sign papers/get car assigned. I’m not sure if they were having computer issues or what . There was a super long line with five or six people behind the counter, but only two to three helping people. Then another 20 min wait to get the car delivered. First car they brought had maintenance and tire light on. They asked if I wanted a different one??? The other guy said that car needs to be taken out of service. He then gives me a Chevy Malibu that had two dings in the hood and some marks on the driver side door and window frame. They told me to take pictures and hold on to them for 30 days and made note on the paperwork. Overall a very frustrating experience. Not an efficient system. Not sure I’ll rent from them again. In the past, with other companies, I sign paperwork and am told which car to get in parking lot.

Great rates, great vehicle, excellent service.

Once fees and insurance (which is often required) is added in, the cost is about double what I was quoted. Also, the line at the rental car booth at JAX airport was insane. Had to wait in line for 1hr 20min, which was a very frustrating experience. Didn't have any issues with the car itself though.

Car was very smelly with lots of air freshener. Pickup spot was very small and some people had to wait outside. Staff was giving conflicting directions to those waiting

Went I get there it’s was closed. I never get the car I have to go back to the airport and look for other rental cars.

Good customer service.

The drop off, difficult to get there

They did a great job helped me out and easily let me return to Savannah rather than Jacksonville and at a savings when my plans changed.

The initial person who checked me out was very offputting and rude and made me feel a little uncomfortable. The person who got me my car was fine but it was pretty rushed and I also felt like they were trying to give me a car I didn’t want.

Easy pickup and drop off. Friendly staff. Thank you!

Reeked of smoke and needed an oil change among other things

Customer service was terrible. Typically use Avis, but after the woman told me maybe I should “just call Uber”, and offered no helpful insight other than sending me on a goose chase to every competitor. Finally the NEW EMPLOYEE explained the situation and fixed everything. He was great, but the woman with no personality and terrible customer service/sarcasm should have stayed home. Last year, cars were being thrown at me to travel and run covid units. This year I was spoken down to and ridiculed…. Despite having a one way flight coming home from the hurricane I drove away from last month. People are just rude and she was the worst part of my experience from start to finish, Hurricane and cancelled flights included.

Everything was excellent! Highly recommend

Efficient. Only drawback was off airport location.

Awful. They had no cars available when I went to pick up my reserved rent

My experience was horrible. I never got a rental so I called about a refund. I’m still waiting on refund a week later.