Car Hire at West Tisbury Martha's Vineyard Airport

When I arrived the office gave me the keys to the car I had ordered. When I got to the car, the car wreaked of marijuana smell. I went back to the counter to tell the woman and she said "oh the prior customer smoked in there." So she already knew there was an issue before I got to the car. She wasn't surprised at all. She had no other cars available except for a minivan. I said well then it wasn't cleaned at all since it still smells, which is ridiculous, because the cars should be cleaned in between customers. She then sprayed something in the car but it didn't get rid of the smell. I had to attend a funeral and then drive 4 hours back to the Westchester airport. That smell was horrible and got on my clothes before I even got to the funeral. I also told her to make a note in the computer that this happened because I didn't want to be charged for the smoke smell when it had nothing to do with me. She just hand wrote it on the contract. When I got to Westchester, there was no drop box for the key in the parking lot - there should be! Instead I had to haul my luggage all the way to the counter inside the terminal to return the key. Overall, I would give it less than one star if possible.

I really liked the location (right near ferry) and the easy check-in and out!

It took us nearly an hour to pick up our car. The office was severely over staffed with just one person there to handle all pickups, clean the car and deal with drop offs. She was stressed out and unfriendly. The person ahead of us took 45 minutes to resolve some issue with her car, so my family had to wait in the hot sun outside the tiny office. When we finally got inside, the person behind the desk had our reservation written down, and knew we were coming (we had reserved ahead and called the day before to confirm), yet she had to slowly re-enter all our information. Then she told us she had no clean cars available, so we had to wait while she ran out to clean out the car we had reserved, which had trash in the front seat, unvacuumed etc. While this was happening two more people came and had to wait, so I’m guessing this one poor agent had to deal with angry visitors all day waiting for her to manage. No wonder she was stressed and hostile!! Avis please support your teams with better systems and staffing. We will find another option for future transportation.

Kevin was very helpful. Experience was excellent except for moderate wait for vehicle to be prepped. Not the fault of staff, who appeared to be short handed for the volume of work. They provided Uber ride to ferry for us. I’d definitely use them again.