Hertz car hire in Austin Bergstrom Airport
Find and compare great deals on Hertz car hire in Austin Bergstrom Airport
Austin, TX, United States - Austin Bergstrom (AUS)
8 Oct — 15 Oct
Same drop-off
Austin, TX, United States - Austin Bergstrom (AUS)
Sun 8/10
Noon
Sun 15/10
Noon
Driver's age:
Hertz reviews
6.9
Based on 136 verified guest reviews
6.8Pick-up/Drop-off
7.4Comfort
7.8Cleanliness
6.5Value for money
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Date
They didn’t respect the pricing on the reservation
I was unable to pay with debit card. This was a 24hr rental and by paying for the rental and the deposit/hold over credit card I was over my limit by a little under$100 or so. Apparently at this point I cant leave either the deposit/hold or the rental purchase on the debit card which was readily available. I was forced to cancel my booking right at the counter and find other modes of transportation from a company more forgiving and understanding. Completely disappointed, other purchases with this company were flawless so I am shocked
There were not enough employees serving the customers. The line was very slow. The car had trash on the floor under the seat and reeked of cigarette smoke.
Customer service was terrible. The staff who served me took a long time to set up and was busy chatting with other staff before she finally called me to the counter. She did not bother to explain any of the terms and conditions, just printed the contract and sent me my way. I had to find my own directions to the car and when I got to the carpark lot, the car was already assigned to another customer. This was past midnight and I had to walk back to the counter to speak with her again. She just pushed me to her other colleague to help me instead. I was then directed to another car and upon exit, the staff (though he has great attitude and was really trying) had a difficult time trying to locate the 2nd car detail to revise my contract. The whole process took even longer and held up the line at the carpark exit. This was one of my worst customer experience in getting a car rental.
Tried to alter the reservation pick up time several days before the pick up on 3/18. First I tried calling to speak to a Hertz representative and change the reservation that way, but there was a fee involved to talk to a live person so I downloaded their app. Every time I tried to finalize my adjustments on the app, it kept saying there was an error and couldn’t process my request. So when I got there, it was a hassle to pick up the vehicle and I incurred charges I wasn’t expecting because I couldn’t adjust things ahead of time. Will likely not rent with Hertz again in the future.
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Hertz car hire deals near Austin Bergstrom Airport
Below you will find information for every Hertz car hire location in Austin Bergstrom Airport, including address, phone number, and reviews
View Hertz Locations near Austin Bergstrom Airport
3819 Presidential Blvd
+1 512 247 7250
6705 Hwy 290 West Ste 603
+1 512 358 7932
FAQs about hiring a car from Hertz at Austin Bergstrom Airport
What is the most popular car hire type from Hertz at Austin Bergstrom airport?
Premium cars are the preferred type of car to hire from Hertz at Austin Bergstrom airport. This is a popular car type among drivers thanks to its value at an average hire price of €183 per day. While 50% of momondo users settled on this type of car, you can always choose a different one based on your needs.
Where can I find Hertz car hire at Austin Bergstrom airport?
3819 Presidential Blvd is the closest Hertz hire car location to Austin Bergstrom airport. The telephone number for this location is +1 512 247 7250
Does Hertz offer shuttle or airport pick-up services from Austin Bergstrom airport (AUS)?
Yes, Hertz offers shuttle services from Austin Bergstrom airport (AUS).