Thrifty car hire in Indianapolis Airport
Find and compare great deals on Thrifty car hire in Indianapolis Airport
Indianapolis, IN, United States - Indianapolis (IND)
4 Oct — 11 Oct
Same drop-off
Indianapolis, IN, United States - Indianapolis (IND)
Wed 4/10
Noon
Wed 11/10
Noon
Driver's age:
Thrifty reviews
7.2
Based on 40 verified guest reviews
7.2Pick-up/Drop-off
6.9Value for money
7.3Comfort
7.9Cleanliness
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Less than stellar communication. It is hard to figure out exactly what you will be charged at the end.
I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.
It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin Lynd
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Thrifty car hire deals near Indianapolis Airport
Below you will find information for every Thrifty car hire location in Indianapolis Airport, including address, phone number, and reviews
View Thrifty Locations near Indianapolis Airport
7801 Col H Weir Cook Mem Dr
+1 317 315 1700
FAQs about hiring a car from Thrifty at Indianapolis Airport
What is the most popular car hire type from Thrifty at Indianapolis airport?
The most popular type of cars to hire from Thrifty at Indianapolis airport are Intermediate cars. This type of car costs €63 per day on average. 25% of users prefer to hire Intermediate cars from Thrifty at Indianapolis airport due to price, availability, and their planned activities.
Where can I find Thrifty car hire at Indianapolis airport?
The closest Thrifty car hire location to Indianapolis airport is located at 7801 Col H Weir Cook Mem Dr, and you can reach them on +1 317 315 1700.
Does Thrifty offer shuttle or airport pick-up services from Indianapolis airport (IND)?
Yes, Thrifty has pick-up services available from Indianapolis airport (IND).