Car Hire in Indiana

The staff was rude and everything was dirty.

We arrived to pick up the car and there was one person working the counter. It took 2 1/2 hours to get to the counter. The car windows were filthy inside and out so upon arriving at where we were staying we cleaned them because they were terrible to look out of at night with oncoming traffic. We felt bad for the one guy at the counter because the line was very long, and he apologized for having to leave to go to the bathroom.

Loved service and car The car was dirty

THEY DON'T LET US RENT THE CAR BECAUSE IT COULDN'T SCAN OUR PASSPROT

Great! I always rent from Alamo but the last few times was an AWFUL customer service experience. My recent experience was expedient, fantastic customer service, and many cars to choose from. It's usually hard to choose during holiday weekends since not many cars are around in general. Thanks!!

Excellent customer service. Easy pick up and drop-off.

They charged me extra for the car, they kept taking money off my credit card months later after the rental has

It was convenient being I was just visiting however I never received my deposit back

It was so easy, not a lot of paperwork, just all around good, really nice staff, couldn't get any better, thank you!

We never gotcthe type/ size vehicle we reaerved. Originally reserved a 15 seats van, receiicwd a 12 seats vehicle. Two friends had to cancel travel plans because we could not all fit in vehicle. We'll not reccommend this location at all.

Attendant was great. Car we ended up with smelled like smoke extremely bad. Had to drive with the windows down for most of the drive. We just rented overnight to get to a bigger city airport.

Made reservations, upon retrieving the vehicle, i was told tht they had to honor an individual tht booked since april so i could not rent it. Very inconvenient. Wil neverrrrrrrr use this service again.

What I liked was how quickly I was put into a vehicle. Previous driver did not check back in properly or fill the tank. Good customer service overall though.

When I picked up the car, the employee told me it had half a tank of gas, which it did. However he put on the rental agreement that it was full. I did not notice this until after they charged me an additional $47.00 for gas. It had more gas when I dropped it off than when I picked it up.

Not good service next time never book

It was really frustrating that my 25 year old daughter, who lives in my home (easily verifiable, with a look at both of our drivers licenses), couldn't be added as a driver because she chooses not to have a credit card. She probably has a larger savings account than I do, and zero credit card debt, but somehow I was a safer risk than she is. Your staff was fine, the car was fine, picking up and dropping off was fine. What wasn't fine was driving tired because I couldn't add a second driver because she "only" has a debit card.

worst experience for renting a car. They double charged my rental. They are blaming on Priceline for sending wrong information. Not helpful in anyway. Created a case to review the extra charges.

Lovely people at the desk. Easy process.

I was charged $46.45 for a fuel. I returned car with a full tank They refused to refund the $46.45 I was told fuel was $3.44 a gallon. I was told I would pay for how many gallons needed to fill the tank. I want a refund for the $46.45.

Make sure that the outside of the car was clean. This made is very difficult to see scratches dents and dings. I tried to note all o could but it was difficult. I hope I don’t get charged.

Staff and everyone was professional and friendly. There was some dirt on the inner plastic floor board and front (outside) could have been better cleaned. But for the cost and the service, I am pleased.

Less than stellar communication. It is hard to figure out exactly what you will be charged at the end.

It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin Lynd

I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.