When I got there I was told the car I reserved wasn't available and that I had to pay for an upgrade. Doesn't seem fair if it allowed me to reserve that size, why do I have to pay extra because you didn't have it available? When we were inspecting the car, the man turned the car on to start it and then said I was all set to go. I got in the car and drove off. 5 minutes later I get a call that he still had the keys and the car I was driving had no keys in it. The whole process was super rushed and this just proves that. I luckily didn't stop the car from the time I got it and was able to drive back. I get the keys and when I get to my next destination, I realize the car says the key fob battery is low and 0%. I call back to let them know this and the guy tells me to go buy one myself at Publix. I go there and they don't sell that battery so then I go to Target. When I talked to the guy he said it should be $5 only but ended up being $10. Not sure why I should have had to pay for that either. Overall experience just felt rushed and not great customer service.