Car hires in Otay Mesa, San Diego

My reservations was missing.

Kayak booked my reservation for pickup at Tijuana Airport instead on San Diego Airport so when I arrived at the counter in San Diego there was no reservation and I ended up having to pay almost tipple the reservation rate

My car was booked at wrong location. Arrived to pick it up and was told it was at other location and I would have to call to see if it could be transferred. No one answered when I called. The location we were at only had “1” car available at a ridiculous rate ($189per day). I rented elsewhere!

Had to pick up car at CBX when it was supposed to be San Diego airport.

1st: Stood in line for 45 minutes... only 2 people in front of me 2nd: Ask to drop the vehicle off at an airport 30 minutes away.... the desk said you must call the "Avis" number to change this before you start the paperwork on the rental car. 3rd: Stepped out of line to call "Avis"...after 10 minutes on the phone, they said it would cost over $900 to drop off the vehicle at another airport. (renting the car for 7 days) (remember we are talking only a 30 minute distance between the 2 airports) 4th: The Avis representative said to have the representative at the Avis desk make the changes (everyone passing the buck) 5th: Stand in line again.... one group in front of us....another 30 minutes 6th: Finally receive the rental car.... they give me one key fob that is taped up... they say to walk out into the lot and push the panic button to find your car...(no one is on duty?) 7th: Find the car, notice the tabs are expired... my wife goes back into the terminal .... they tell her it is fine 8th: We notice there is no one to check us out? How do you prove the dents and scratches in the rental car?... now I go back into the terminal and ask about the check out procedure. They inform me all the dents and scratches are in "their" notes (yeah...right?). I do not agree, so the sales person said to take pictures of the dents and scratches. I asked if this will be sufficient when I return the car, and the sales person said YES. 9th: We load the car up with our bags, push the start button, and it won't start. It says to hold the fob closer to the engine button. I take the fob out of my right pocket (max 1.5 feet away) and hold it by the engine button. It starts! Yes! 10th: The fuel gauge read 1/4 full!!!! Also the "Check engine light" is on and also flashes "past due on service" 11th: One more trip into the terminal ..... they say it is OK... just return the car with a 1/4 tank of gas.... 12th: 4th day of 7.... Car will not start.... we had to jump the car. 13th: Called Avis and set up an exchange for a new auto in another city. Also my wife arranged us to drop the car off at the other airport. They said it would now cost $25 extra. 14th: The exchange went fine.... 20+ minutes... received a much nicer auto, but it only had a 1/4 tank of fuel!!! 15th: Turned the car in on day 7... They charged us $75 instead of the $25. Also, I returned the car with 3/4 of a tank of fuel.... didn't have time to debate... had to catch a flight.

I booked, got a confirmation and then a check in. When I went to get the car she said there are no cars and there never are for same day booking. She had nothing to offer. We called Avis and they couldn’t help either. So they canceled. Next day we received a $50 cancellation fee! There’s nothing I like about this experience!

The staff at San Diego did what they could to help me after my original reservation was erroneously made at a rental office down on the border. Unfortunately, the cost was over twice as much as the original reservation. That made my car rental the most expensive part of my vacation - even more than my hotel. Then I didn’t want to spend much time in the car as it smelled of old smoke that had been attempted to clean unsuccessfully. Not my best experience with Budget!

The process was easy, the car was comfortable, the staff was knowledgeable. I would have liked the windows to have been cleaner but I would use them again.

Quick pickup after I found the correct place to claim reservation. Not very good signage at San Diego rental car station.

Was looking for Kaysk car rental, not Ace. Never rented car. I need to be reinvburst for insurance paid.

Car not available because the lot was closed when my flight arrived. Had to go to another company and had to pay top dollar for a different car at a different car company.

Called before pickup and was told debit cards were accepted as payment. I got there and was told debit cards were not accepted. Problem with ace, not kayak or Priceline. Thanks. -Nick

I couldn’t pick up the car because they asked for different documents, they requested a different amount and they didn’t allow me to cancel the reservation.

The clerk that helped me was very honest and the vehicle I rented was in very good condition. I think the security deposit was higher than what was disclosed on the post and I wish the post was upfront about it. I did get my entire deposit back and everything turned out good.

Had to wait for we’ll over an hour to get us in a car as they were out of vehicles although the reservation was paid for. There were at least another 10 customer groups ahead of us with the same problem. Their system and processes need major revisions to get them to be competitive… will never use them again… missed my Dr’s appointment which was my primary reason for the trip!