Car Hire at Colorado Springs Airport

The staff were friendly and it was easy to find and get to our car. Amazing experience

What a great experience. Our flight was 3 hours late, so I called ahead to say we would be arriving shortly after closing hours and ask for assistance. The Budget counter stayed open for us and for others on the same plane. We sat next to a woman on the plane who had called a different rental agency and been told no, if she didn't arrive on time, no car. We will be using Budget for all rentals from now on.

THe woman who checked me in was great (at the counter in the Colorado Springs airport). Offered me an upgrade and explained insurance. She was great! I got to the car and half the drivers seat was busted on the side. I drove to the kiosk in the parking lot and that woman was RUDE AS H*LL. I asked where i can have it documented about the seat so i didn't get blamed for it. She told me to take a picture. I questioned the validity of that response and she acted like I was dumb saying, "It date/time stamped". I asked her to document in my reservation, she declined. I asked for a business card she said she had none. I asked her name and for a pc of paper and pen. She told me her name but didn't come forward with the pen/paper. I saw a yellow sticky note right inside the window so grabbed it and wrote her name down with MY pen from my purse. THat woman NEEDS TO GO! I would have thought she would have asked if i want a different car - no offer made...and I wouldn't have taken it, just wanted it documented that the drives seat was coming apart (the plastics). Mind you I had a 17 hr drive ahead of me. I still love ya, Budget - just need to give that woman some customer service training please. Maybe have the check in clerk give the parking lot kiosk woman the training :)

Thanks, Chad

Everything was good. Quick checkout and checkin

Car smelled like it might have been smoked in… had some outside repairs obviously. Not the best shape but sufficient.

Definitely was a friendly staff member who helped with car. What I did not like and this is on the company was that my 23 year old son was not allowed (due to computer flagging him as underage) to be a registered driver. That is ridiculous. He has a clean license, and to be then told the minimum age to drive the rental is 25. Unfortunately if this is the rule I will not be able to rent from Hertz/Dollar again.

Rented a car two separate times for this trip. This location was the smoothest car rental experience I've ever had. I rented from them the second time because of how good the experience was the first time. Consistently good service. Courteous staff, and quick checkout/return.

Love the on airport pick up and drop off.

I love the fact that when you asked for an SUV you got what you asked for. Their employees were very pleasant enjoyed every one of them. I'm definitely going to Avis often.

Very smooth and staff was very nice.

Hertz has put an extra$209 charge on my bill that I am trying to understand! BEWARE

As a Gold Member with Hertz, I had a confirmation that a vehicle was set for me to pick up. The Hertz representative at the counter mentioned they did not have any vehicles available even after I provided a confirmation. He mentioned that all their vehicles were reserved, that I should go to another rental agency to see if they have any available to rent. I am very, very, very disappointed with wasting my time and would never rent a vehicle from Hertz.

Pick up and drop off were good. The Nissan Armada wasn't very clean. Interm wipers didn't work. The gas cap was broken. The ride seemed like the vehicle needed new shocks. Possible, given the vehicle had 55,000+ miles. This was not a good value.