7 passenger van hire in Chicago, Illinois

The staff were very good and kind.

The lady at the counter at Chicago Ohare pickup fought me for 45 minutes and did not want to honor what we booked (in this case a 7 seater SUV). It wasn’t so much the make and model as these aren’t guaranteed but more so that we needed 7 seats which was guaranteed per our reservation. She told me multiple times they didn’t have any 7 seater vehicles. Finally, after 45 minutes, I got the car type that we reserved. She was rude and unpleasant. Would not recommend renting from Alamo in Chicago!

It was a good experience until I arrived at the drop off location and a clear scam by Budget was in the works. I arrived at 3255 W FULLERTON AVE, CHICAGO 60647 to return the car around 12:00-12:30 on the 19th July 2023. I was met by an extremely rude person who miraculously spotted in a nanosecond a tiny barely visible crack which can only be spotted under extreme scrutiny. He proceeded to write a damage report and started harrying me to sign some papers without offering any proper explanations with the added difficulty of him using nonsensical English. He was being extremely difficult to deal with and was brushing off any attempts by me at conversing with him when I showed him my disbelief at the claim he was forcing on me. The car was not damaged while under my possession and I have 6 people including myself who are witnesses and can attest to that. I immediately sensed a scam in the works when the person receiving the car was telling me I'm not the person who gave you the car at the pickup location, and asked whether I signed any papers detailing any damages to the car at the pickup location which I was not asked to do in the first place. I was instructed to pick up the car from the parking lot at location V20 at the rental parking lot in O'hare airport, present my license and rental agreement to the gate personnel who let me pass without any additional papers signed or presented to me. The keys were in the car and when I asked the Budget people in the parking garage whether I needed to verify any issues with anyone they told me to proceed to the gate and there was no need to see anyone. The behavior and narrative that the guy at the drop-off location was demonstrating proves that this is a well rehearsed scam whereby the rental company will try to levy any previous damages in the car and blame it and claim it from unsuspecting renters like myself who returned the car in the same exact condition that I received it in. I refuse to be bullied and will make this case public through all access I have on social media through my family, friends and businesses. I will ensure that this behavior by Budget (and all other companies that operate under the same umbrella) will receive as much negative publicity as it should, as I will do my duty to warn other unsuspecting would-be-renters of the devious ways among many that this company exercises in scamming people. I'm utterly disgusted by the behavior of their employee which only reflects the values or lack thereof which this company supposedly espouses.

Very disappointing. Was charged more than what I was quoted.

I prepayed the rental - but now there is an additional charge to be withdrawn from my mastercard. At the Budget desk they needed my mastercard to approve an amount of 339 us dollars, when signing for the car in Chicago airport. I asked if it was a deposit - Yes, was the reply. Now Budget wants to take the amount of 339 us dollars from my account. That is very very unsatisfying

Our plans changed and we needed to change our reservation to drop off the car at a different airport than planned. We could not get ahold of thrifty, and once we did, they wouldn’t let us change our drop off location. So we drove the car 6 hours out of our way and changed our flights to return the car to the same airport that we picked it up. I would not rent from thrifty! Find another company who will pick up the phone AND be reasonable.

I will never use Hertz again. Also I may never use Kayak again either because of what happened. I rented a car in advance and prepaid but had to cancel a month away from the pick up date. I had the booking for less than a week when I cancelled. Hertz/Kayak charged me $100! Terrible terrible and I will never forget. Steve