The pickup in Albany, NY was horrible. The desk agent had a very snide attitude and gave me a hard time regarding using my wife’s card when I reserved the car. Even if it’s your policy, which I don’t think is good for your company, his approach and demeanor escalated things to a point it did not need to go. The drop off in Norfolk was almost as bad. We pull into the designated area in the parking garage and there’s no one resembling an agent there waiting to accept the vehicle. We go into the terminal and wait in line for the Avis, not Budget desk because no one is at your desk. After waiting in line the desk agent says oh no, you just bring the keys back to the garage and put them in the drop box. Nowhere was there any signage indicating what to do to return the vehicle. Then we want to pay with cash and are told you don’t accept the legal tender of this country for payment. To top it off I get a text and a call later from someone there asking where the key fob is for the car as if there was someone or something other than the drop box to present it to. And because of the lack of personnel at Norfolk, we also left without knowing the final bill total. This is unacceptable business practice and why we will not use Budget or Avis again.