Car Hire in Outer Banks

No cars available after reservation

Fast, efficient and kind service. The location on Virginia Beach Blvd in Virginia Beach is the best I’ve used so far.

Didn’t have a car for me but didn’t call to tell me ahead of closing time when they promised they’d call to inform me if there weren’t going to be any cars.

I am confined to a wheelchair, but I do possess a platinum American Express card, which I have used to travel 200 days a year for the last 37 years I sent my daughter-in-law down to pick up the car, and they said the only way was if I came in person. When I called back to discuss the issue, they pre-claimed that they had no cars to rent clearly a ruse to prevent a serious charge of discrediting disabled So, I am very dissatisfied

I never received my car. I arrived at the time of pickup only to be told then that they had no vehicles for me and made no further effort to assist.

They could have better customer service the gentleman that was there when I went to pick up the vehicle was extremely rude and had very poor customer service! I needed up not getting the rental because of this! I’ll go to hertz from now on they were way better and cheaper!!

Custom service is very lacking! I pick up process was not pleasant because when I showed up to get the car I was told "you're lucky I have a car because you are over 30 minutes late." Drop was even worse because they closed earlier than scheduled and so I had was charged and extra day.

They gave my original reservation away after being an hour late, and I had to rebook anther vehicle(smaller, for more money) and sit at the airport(an hour away) for 3 hours before they were able to get me a car(economy was all they had available, even though I paid for a truck/suv). The lady at the Avis/Budget location in Virginia Beach(3664 Virginia Beach Blvd, Virginia Beach, VA 23452) was absolutely ZERO help and was about as rude as rude can be.

Surprise mileage expense. Partly my fault for not reading, but counter person at pickup should have discussed.

There was nothing to like. I didn't get my reserved vehicle and had to find a competitor in order to have a rental car.

The 3500 Virginia Beach Blvd Hertz Rental car is the worst rental car business I have ever encountered in 30 years of driving. The location is difficult to find, it has no signs inside our outside. Inside the office is dirty, water stains, lights missing, gear and random equipment stored haphazardly for customers to stare at, umbrellas and light fixtures on the floor. The system and pathway to see an attendant is designed poorly. 3 employees sat behind a small desk hidden in a separate room. One employee sat on a make shift seat. Counters we’re dirty. That’s just the physical aspects of the facility. Customer Service - non existent. The young lady attended to my rental informed me that I was too early to pick up my 10 AM reservation, at 9:41. I asked if there were other cars, she said yes - but my car wasn’t ready yet. What process are they using here? At 9:49 I was told it was okay to get a car. Zero sense After signing at the desk, I was again asked to sign documents while at the car. - that the employee stated was for the pet and smoking policy. I was rushed to sign the document in a very rude and aggressive interaction. I instructed her I was reading it, at which point I noticed the document was the pre departure photos, with an option declaring I had declined to have them sent to my email. She was rude, terse, and acted counter to Hertz Customer Service policies. I asked for it to be sent to me, and provided my email. Ironically, I never received the email. I don’t care about the dirty facility. I can handle a rude employee - but don’t lie or express incompetence to me about legally binding documents and then try to force me to sign them without reading. That’s not how this works. If I were the owner Of this facility; A) Find a new location, B) Take a week off and go through some pretty serious customer service training. Not going back. Telling all of my friends not to go back. Telling my insurance company to not do business with them. Telling the Auto Body company not to do business with them.