Car Hire in The Big Island

The wait time to pick up a car we had reserved for 2pm was 3 hours and 15 minutes. What a way to spend your first day on vacation. Need proof??? I’ll send photos of What it was like. We couldn’t cancel because it was outside the cancellation window.

I arrived and was told I had two prepaid reservations, one for Dollar, and a duplicate reservation for Thrifty. the rental agent also pressured me to purchase additional CDW and liability insurance directly through them even though I purchased it when I made the online reservation. The agent made it VERY difficult to decline the additional insurance. The line was extremely long to pick up the car and took over one hour standing in line. The car was also damaged when I checked it out. The trunk opening was unreasonably small and made the vehicle trunk unusable for putting a suitcase inside. Terrible experience with Dollar, not recommended.

I waited 2.5 hours to get a car. Then after driving a mile away, the car died. It took an additional 1.5 hours to get a new vehicle, because they assigned me one that was also assigned to another group. Ultimately, they tried to make it right, but they seem severely short staffed. And from speaking to other customers who had the same experience, it didn’t appear like my situation was unique.

Alamo was fast and easy. Booking took ten minutes. Pick up was less than that. The van we rented was very nice and will definitely recommend to everyone. Thank you

Pick up and drop off were very convenient and quick. Rental vehicle was in pretty bad shape. A lot of damage to the outside of the car.

Very good service…fast and friendly. Vehicle seemed almost ready to be laid out to pasture and was not sparkling clean

My car was supposed to have a full tank, but it only had 7/8 (about 2 gallons short).

We waited 90 minutes for a car. 90 minutes. The type we reserved wasn’t available so we were given a gas guzzler. We drove back to the airport the next day and got a different car - a beat-up Elantra with 47,000 miles on it. We were told it was “ready to go.” It was a blatant lie - it was filthy and spent the next hour cleaning the windows and vacuuming. Really lousy experience.

Waited for shuttle van, which passed us three times. Eventually had to take a taxi to hotel. Enterprise said they would contact us and deliver a car. Never heard from them again. Last time for Enterprise…..

Great car and outstanding service at KOA

Our rental experience couldn't have been any easier or better. The shuttle driver (from baggage claim to the rental office) was outgoing and friendly. When we arrived at the rental office, the line was short, our rental agent was also friendly and very helpful, and we were offered a better car than we had reserved for no extra charge. Returning the car was just as easy.

The upsell when renting was obscene. I declined things for valid reasons, but push, push push. I will use another rental agency next time.

Hertz was outstanding in service, quality of vehicle and friendly and helpful staff. The only negative was the cost. Advertised price was more than $721. Final price was $1,700 with fees and insurance add-on’s.

We picked up our vehicle rental at the downtown location in Kona and the overall experience was great. We were assisted by Melvin who was very friendly as well as informative during the completion of the paperwork process. He also gave us a list of his recommendations for beaches, restaurants, tours and sights to see in the Kona area which we found very helpful.

We experienced a lot of homophobia and shady upsells that were deceptive. Never using Hertz or Kayak again.

Camaro pretty but uncomfortable

Some of the staff in Kona were not very interested in helping customers. We waited about 30 minutes in line when there was only one party ahead of us.

Everything was great from start to finish!

Excellent all around!

I prescribed a pickup at Kona airport What I got was a downtown rental That was closed when I got to the airport office at 10:30 Airport Office manager refused to do the rental from there because "we have no cars" & suggested i) I try to find a cab at the airport to take me 25 mi north (est cost $80US), & ii) that in the morning I take a tax i (est cost, >$120 US) to downtown to see if the rental was still there. Absolutely brutal customer relations. She didn't care whether my wife & i lived or died. I was completely disgusted. Never been treated so badly by anyone, ever. Eventually the counter guy found me an old Dodge van for a day (cost $160 + tax etc) so at least I could take my wife to our destination. The van was filthy. I mean, filthy. And if my wife wanted to drive, sorry that will be $13/day Took the filthy van back next morning & went across the St. to Budget & got a car. Budget didn't say "we have no cars". Budget said: "if your wife wants to drive, go ahead. No charge." I will never ever under any circumstance sign up to rent a car from Thrifty. In fact, I will not use your service ever again because you completely mislead me by getting my rental from a place 20 miles from where I was. AWFUL.

The vehicle was tired and in need of maintenance. The vehicle I requested was not available, but they comped me an extra driver to compensate.

Thank you for the quick and accurate transaction

Great experience! Recommend!

Very easy process. Definitely recommend for others and will use them again.