Car Hire in Yosemite National Park

Good

Quick & Easy & a good price!

The advertised price was not what I ended up paying and I’ve been charged 3 times on my credit card.

Had to wait an hour and a half for a car - and not the car I ordered.

Convenience- everything was great. Thank you.

I searched for "Reno airport" and found this reservation with Hertz. But, it was NOT at the Reno airport, so I had to make another reservation. Unfortunately, Kayak or Hertz would not give me a refund.

I had to wait in line at the airport rental desk to show my rental agreement and then after being directed to the outside area I waited for almost 30 minutes to get my car. After getting in the car and leaving the airport it became very obvious that the vehicle had been smoked in. It stank so bad that we drove with the windows down and left the windows down everywhere we parked for the entire week that we drove the car.

Vehicle had a very bad rotor which cause a great deal of vibration when breaking. This was unsettling since we were driving in mountain areas. I told the associates when I dropped it off about the problem. They said it would be taken care of. I hope they do!

Nice staff

No email sent to me and can’t find my reservation

Helpful convenient

All personnel at pick up and drop off were very personable (patient, dedicated and respectful). However, at airport, counter was short staffed and it took an hour for me to get checked in and get vehicle. Car was great! At drop off, there was some issue refunding to my card so I had to use a second card. Not sure if that issue was with Enterprise or my card company. Will definitely rent from Enterprise again.

It took 90 minutes to get my car. When I made the reservation, I answered all the quesitons, flight number and expected landing time. And my driver license number, and credit card info. I had to do it all over again at the counter, and it took over 11 minutes to process my chip card. The counter person said that they had to find my car, and after confirming my car, the payment would go through and whatever made up story she had. It was clear that the people behind the counter needed training, as a manager was running from person to person. and when we walked across into the Reno parking building, we were told 25 minutes, which became an hour before our car was brought out. They had to clean it. When I was growing up, Avis had a slogan, we try harder. Now, the slogan should be, go f*ck yourself, we don't care. This is another example of a bust out by a private investment group buying a company and bleeding it out in fees and debt.

Personnel were friendly but the car I was first assigned at Meadow Wood Mall had an issue with low tire pressure by the end of our first day. We had to return it the next day when I awoke to a flat tire. Hotel personnel helped me fill up air so I could drive it back to the Mall. In the end, there was limited inventory so I was referred to the airport location. Staff that checked my car in at the airport apparently did not give me the proper slip with the end mileage or fuel tank status, so I had to go back to where the car return was after having already walked to the counter. Once returning to the counter the exchange was made, and everything was good, except that we discovered later that the inside of the car had not been cleaned and was full of food crumbs, food wrappers, etc. Things were sticky and dusty --- kind of gross, actually. I would highly recommend that staff pay more attention in cleaning the inside of the car as well as the outside of the car. That said, the second car ran well. The first should have never been assigned. It was a 2020 Honda CRV that had more than 40,000 miles

The car had been washed (very quickly I think, because it was not very clean and the inside had not been cleaned very well either), but it was comfortable. It came with gps which we didn’t expect, so that helped in getting around and to our next destinations. Overall, a good rental… just not very clean.

Good rental, I'll be back...

The car was provided with only 1/2 tank of gas, but had to be returned full. There was no one to communicate this issue with at pick-up. I asked if I could have a partial refund or the price difference at drop off, and was told no.

We were told the car was there when we called ahead of time. Upon arriving, it wasn't there and we had to pay more for another car. What's the point of reserving a car if it's not going to be there, and then I have to pay more! Also, it was difficult to find because it was closed, and I had to go to Herzt. How was I supposed to know where to go?

Waited in line for 2 hours to pick up my rental car. Then after I got it I realized they charged me for insurance I had declined. Will never be using them again.

They would not give me a car even though it was paid in full. they left me stranded at Reno airport. Rose was beyond rude as was Jackie.

We waited an hour to just get to the counter. Then another 45 mins to get the car