Car Hire in Louisiana

We had scheduled a pick up at midnight when our flight was supposed to arrive. Unfortunately, it ended up arriving two hours later. When we went to the front counter, there was a sign that said they were closed and to go to the third floor of the rental garage where there would be an attendant to help us. When we got to the third floor of the rental garage, however, there was a group of people waiting and no Enterprise attendant. Instead, there was a sign saying someone would be there by 9 am. So a bunch of people were waiting in a freezing cold parking garage with no one to give them their cars. Maybe this was just the Baton Rouge office, but to be safe I will avoid enterprise in the future. We were lucky to get an Uber at 2 am.

Bad

Same

Very rude. We will never rent from Lafayette Airport again.

clean the windows inside and out

Check in and check out was at Avis counter. Experience was basically good.

Hertz was unable to supply a rental car. I had to go to a different provider.

Worst car rental experience ever. Never doing business with Hertz again. Enterprise all the way !

pick up and drop off locations were not clearly stated that they were NOT at the airports. It was super inconvenient

Avis overbooked and did not have the passenger van I rented months head of time for a school group causing extreme difficulty to our group.

Had a reservation but no cars available. Waited about an hour and had to settle for a gas guzzling pickup which added about $20 to the fill up cost.

The employee came out covered in sweat, gunk all over his shirt, pants falling off. He wasnt the most pleasant person to deal with and asked me for a copy of my insurance. NEVER in all my history of renting cars have I ever experienced this. I travel for work 2.5 weeks out of every month getting rental cars all over the global and have never had this. I don't have a copy of my declaration page on hand with me so I was forced to pay an extra $31 a DAY. Unbelievable but I had no choice since I needed the car asap

Flight arrived late, but a National staff person was still at their desk, despite it being after their normal hours. The pickup and return were very efficient and quick, though they can have somewhat of a long line at busy times--so plan accordingly.

I drove all the way to Lafayette to pick up my rental and the employee at the desk wouldn’t allow me to pick up the SUV. Apparently a major CC was needed, bank card not accepted for SUV. However, this information was not listed online or in the fine print of the rental when I booked. I offered to provide a major CC via phone since I did not bring one with me, the employee said they had to swipe it b/c they use an “old swiper”…which you can still manually type in card info. She also spoke about running a major CC to verify my associated flight, I said I didn’t book a flight, she replied, “exactly, that’s why I need a major CC.” Nothing made any sense. I can understand rules but that employee was awful! I asked if they could pull other rental locations away from the airport to see if they had available van or suv and she refused. She stated that a major CC would be needed for a van too. I drove 30 miles back to my home and booked directly with Enterprise and then drove all the way back to Lafayette. The entire process delayed my family’s vacation by 6 hours and it turns out I did not need a major CC to rent a van. National/Enterprise/Alamo - your employee at the Lafayette airport on the morning of September 1, 2022 is what gives companies a bad reputation. She was not helpful, contradicted herself a few times, rude and lazy. I won’t be renting from this location in the future, it wasn’t worth the 4 hour hassle. I also ended paying an additional $400, as my booking was not guaranteed when I picked up from a new location. An $800 rental became a $1200 rental.

Check in was very long. Credit card machine was not working.

I ain’t know you don’t get prorated refund when you chose the pre pay fuel I spend 80 on gas and had a half of thank Rip off

Went I in the counter they not have the car, and not take any responsibility for the problem I have, only call ask for return you money ,not good money no is the problem. Service is the problem

The ladies working there were super friendly and professional.

Wayyyyy better then Hertz or Enterprise!!

The shuttle was supposed to take 5 minutes, but it was 30 minutes late. Brought us to a run down almost empty building, where we were asked for more information than I've ever had to give a rental car company. Couldn't inspect the car because it was in a dark lot, but it turned out to be fine. When we went back to return the car, nobody was there and everything was locked up! There was no shuttle back to the airport and nobody to return the car to. Very sketchy. I'm monitoring my credit card statement.