Car Hire in Alaska

Agent was phenomenal at pickup!

I mistakenly scheduled my vehicle pick up two hours late. My rental was not ready, but the clerk offered me a larger SUV immediately for a slight increase in the price. It was a useful suggestion because I was worried that the SUV I had reserved was too small. So, it was constructive and worked out well.

COST TO RENT VAN FOR ONE WEEK WAS REALLY HIGH.

Easy and good value, good car

Was super friendly and amazing experience

Pick up counter service was terrible!!!!! One person on the desk took 1 1/2 hrs. to get car and I was 5th person in line with another 10-15 people in line behind me!!! Car was good all other services where acceptable.

Drop off and return is confusing. Could use more directional signage.

Honestly the only complaint I have is the tires. I live here in Alaska and the tires was not made for winter here.

Long Lines, far longer than the other rental carriers and noticed their customers in and out much faster than Budget. Car was in great shape and got great MPG for Alaska. The drop-off was somewhat strange, note: Gas Stations are a bit of a distance from the airport so keep that mind if you're planning on filling up before dropping off. The Key-Drop was unusual, luckily an attendant was there to assist.

They didn't have the car that I booked. They didn't have any cars even though they took the reservation. How does that work?

Well maintained car. Pleasure to drive. Courteous staff.

Enterprise at Fairbanks Airport is awesome. They always have newer/clean vehicles and the customer service is second to none. I always receive a personalized e-mail from the manager the day after pickup checking on my satisfaction with the vehicle and the customer service I received at vehicle checkout. Kudos to a well run organization.

Excellent experience. Rented mystery car, guaranteed compact or larger. Actually received Chevrolet Traverse. Loved it so much it may be my next purchase car. Also, my counter rep was the most courteous I have had in long time. Thanks for everything.

I liked the drop off, very good and efficient.

Arrived an hour earlier than scheduled time, vehicle was ready. Customer service agent was knowledgeable and got us on our way quickly.

Everything was great except the cost. Cost could have been a little less.....

Check-in took a while, but everything else was great.

Hidden fees.

great experience

Our car was ready at arrival and everyone was so friendly and helpful…start to finish!

Didn’t get what we ordered. Waited two hours to change to something we didn’t ordered. When drop off the cat the rental record were totally wrong with other renters name and credit card. Took a long time to fix that and still got charged more than what we agreed to at the end. Need to talk to someone when get back home to take care of this.

I reserved the car for 90 days at $19/day. Hertz told me that, because it was a long rental, I needed to come in so they could check the condition of the car after 30 days. When I brought it in, the said I could keep the car for the rest of the time on my contract but the daily rate would change from $19/day to $95/day for the remaining 60 days. If I didn't want to pay, my only other option was to turn in the car.

The agent that we worked with at the desk was friendly and did upsell us from a Chevy Spark to an VW Atlas SUV and did let us know that there would be a $60 price difference per day. We accepted that and accepted his initial final charge. He did NOT tell us the check out process with the car upon leaving the airport and no one was working at the booth for check out when we were leaving and we already were running late because the process took longer than it should have. The tank was only half full when we got the car and the car did not have America USB chargers for our phones (only micro USB). Again, had we known this, we would have not taken that car but again...there was no one working the booth and we had to be to our next appointment. Upon returning the car, the woman checking us is was not friendly or accommodating. Then, when we asked her for a copy of the checkout report after she told us "everything looks good, you are free to go" she let us know that someone would email us a copy along with a receipt. Well, we have not received a check in report or an itemized receipt and we were charged way more than we were had initially been told. We were already being price gouged for a three day car rental and now we have additional charges that we were not expecting. The whole process added stress to our trip and now is causing a massive headache after the fact.