Car Hire in New Mexico

Customer service was amazing Sean in Albuquerque was awesome great customer service lizzy and cott in Alamogordo we also amazing I was experiencing a very difficult situation and they service provided by Sean in Albuquerque really put me at ease I originally went to Thirfty Rental the service was terrible your employees deserve a big thumbs up very satisfied

Pickup and drop of was surprisingly easy and fast. Large cargo vans on windy days are not fun. I like kayak and enterprise

free upgrade was nice. The new audi presented some adjustment problems.

Every time we rent from Ace the experience has been great.

The efficiency and friendliness of the woman who helped me.

I feel that Kayak deceived me into getting a prepaid rental with a group, RentalCar.com that in hindsight was like a sham. In the end, I wish I had not accepted it. I will never never never never never use Kayak again for anything. So thank you for that.

I would have like more understanding of the reason for the rental.

We didn't know this Avis office was located a long ways from the Albuquerque airport. We assumed it was located at the Avis rental car location where a shuttle takes you to the various agencies. WRONG!! We went to the Avis counter and found out this rental car location was located 20 miles away. By this time when we called the Avis location on 9501 Coors Blvd NW in Albuquerque, it was after 12 pm and the manager said the office closed at noon! WTF, my reservation was for noon and that is when they close!! I admit it was after 12 pm, but the manager said they would not stay open even if I left right away by taxi. They opened the next day at 8 am, but we couldn't wait until the next day so we cancelled. We never got any information for this Avis rental location that it was located a long ways from the airport and that we had to hire a taxi to get there and by the way, you had to be there by noon or they close shop for the day. They close at noon on Saturday and Sunday. They need to give the prospective renter this information. We would never have reserved with this remotely located location if we had this information. How is someone going to Albuquerque for the first time supposed to know all these pitfalls? Avis corporate needs to demand this small Avis dealer to shape up or lose their affiliation.

Easy and pleasant experience. Helpful staff.

The man at the desk was so helpful especially when I realized I booked at the wrong Budget---he was so helpful! British or Australian accent.

Service was friendly and helpful.

I paid for an SUV and was given a car with the smallest trunk space. We couldn’t even get all our luggage in the back.

Very convenient with my late pickup request - could have been better lighted area for reviewing car status - attendant of the counter was extremely helpful - good price for the dollar

Friendly, helpful staff, really nice people. I finally got the car I wanted, meaning a reg. car :) as at first only a big truck was available (I’ve chosen this option to get a car that is available at the moment) and they were able to switch it in another location) I was very happy! Generally, a great experience!

Not enough staff at the rental desk so I stood in like for 1/2hr. The guy at the desk was very pleasant but the wait in line was not appreciated

When we returned the car, attendant unloaded our luggage! Very appreciated

Everyone was easy to work with and kind

I do see a receipt for my rental and I don't know who or how to request one: Alamo? Rental cars.com? Kayak?

I reserved a van for pickup and was not available ending up paying more for an SUV.

Costumer service is a nightmare. No one has any idea how to help or is willing to help because we booked through a 3rd party and not through Dollar directly. Because of this we were bounced back and forth for simple issues.

I liked the time spent at the counter was minimal. The car assigned to me was clean and new. The man that helped me at the counter was kind and caring.

Rental desk was closed when I arrived (10:30p), although the other rental companies were still going strong. So I spent $50 and about 2 hours getting to my hotel that evening plus return to the airport the next morning. I asked for reimbursement for these expenses plus knocking a half-day off my rental term. No can do. Bye, bye Thrifty.

The car only had a half tank of gas instead of a full tank when we picked it up, CarPlay didn’t work properly, and the car only had 22,000 miles on it, but had a lot of wear and tear and stains already.

We made a reservation and have an expectation that the reservation will be ready when we arrive. It took over 2 hours to get the car we reserved after we arrived at the Thrifty counter; UNACCEPTABLE! After we were finally called to get the car, we said that waiting so long was not something customers should be subjected to and that telling us that the wait would only be 20 minutes was done to keep the customer from gong to another rental company. The agent said if we were not happy that we could rent elsewhere. Also, the window film was so thick hat we had to pull over to clean the inside of the windshield ourselves. Lastly, Thrifty reported the gas tank as full, however, the tank was 3/4 full. Lies and poor service unlike any other auto rental experience I have ever had.